Job Requisition ID: 36546 Career development - receive support and coaching to further your SAP SuccessFactors career Flexible work arrangements - work in a way which suits you best Use your expertise and problem-solving skills in a varied and interesting role SAP SuccessFactors support role offering considerable workplace flexibility.
What will your typical day look like?
Based in Regional Victoria and an opportunity to be part-home based, your key responsibility in this role is to resolve support tickets for SAP SuccessFactors clients using in a timely manner.
As this is a pure support role, the working hours are reasonably predictable: many members of the team find this type of support work attractive with commitments outside work.
In any given day, you'll talking directly with clients with support queries, collaborating with colleagues remotely to problem-solve complex issues and work through a ticketing system with a focus on timely resolution of these.
About the team Each member of our diverse team has a primary specialism in at least one SAP SuccessFactors module - often with an additional secondary focus too - backed up by relevant SAP SuccessFactors certifications.
We're collaborative, we knowledge share and support each other.
Our culture is what sets us apart!
The Managed Services Support team are an inclusive and energetic group of SAP SuccessFactors professionals with a laser-like focus on delivering quality customer service.
Our approachable nature will allow you to grow your professional career and build your capability in a hardworking, yet fun team environment.
Enough about us, let's talk about you You will be someone with a genuine interest in both the human and technical side of HR technology.
While you may have certifications in SAP SuccessFactors software, you'll need to bring an aptitude for customer service and problem-solving.
You will additionally have the following: Certification in at least one primary SAP SuccessFactors module; ideally with certification in a secondary module too; Demonstrated experience in a customer-facing IT support role; A high level of verbal and written communication skills; Experience preparing, interpreting and analysing data and reports; Strong MS Office skills in particular MS Excel; A high level of customer service, and experience working in a fast-paced environment, handling conflicting priorities.
Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work .
We're always learning, innovating and setting the standard; making a positive difference to our clients and our society.
We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion .
We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles.
What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We prioritise flexibility and choice .
At Deloitte, you get trust on Day 1.
We know our people get their best work done when they're in control of where and how they work, designing their work week around their client, team and personal commitments.
We help you live and work well .
To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.
Next Steps Sound like the sort of role for you?
Apply now.
We'd love to hear from you.
By applying for this job, you'll be assessed against the Deloitte Talent Standards.
We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally.
The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.