Must have Negative Vetting Level 1 Security clearance. Primary Technologies:
• SAP HANA, SAP Basis
Key duties may include, but are not limited to: Perform daily system health checks of the production and fine-tune performance issues prior to business hours.Initiate in-house tests during system health checks, perform troubleshooting and resolve identified issues.Implement root cause analysis, troubleshooting, and resolution of issues impacting SAP landscapes.Monitor and provide expert advice over SAP Java systems in relation to system capacity and its availability to manage the load.Monitor database load, activities, and take preventive measures to avoid high response times.Create task cards for activities/issues that require regular intervention by multiple staff members for quick resolution of issues.Provide assistance during system patching and kernel upgrades.SAP HANA system administration tasks such as daily health checks, on-demand tasks, and upgrades at the HANA environment.Perform table replication SAP landscape Transformation server to allow real-time or scheduled data replication.Monitor and troubleshoot HANA WLM and dashboard applications via system replication.Change Management and its sub-processes such as Assessment of change proposals, RFC logging and review, Assessment & Implementation of Emergency Changes, Change scheduling, Deployment, Post Implementation Review, and Change Closure.Provide technical assistance in resolving issues related to Business Objects, DQM, and Data Services.Develop detailed cutover checklist and project plan incorporating both technical and operations or business tasks.Create and maintain the Cutover Project Plan as per the cutover standards.Work with system owners to develop a test scope, prepare for testing and ensure remediation has been completed effectively.Provide cutover status reporting to project leadership and key stakeholders involved in coordination of legacy shut down activities prior to application activation.Monitor and manage systems availability and their load using third-party tools such as DCRUM, Dynatrace AppMon, NAM, Watch4Net, Kibana, and Grafana.Work closely with Network Operations team in monitoring the production systems and resolving them on a priority basis.Provide system support and perform technical troubleshooting as needed to ensure 24/7 availability of all systems via Incident on-call during non-business hours.Troubleshoot with most of the SAP Business solutions at departments SAP landscape such as CRM, ERP, SRM, S/4HANA, IDM, Fraud Management, BI/BW, BOBJ, BODS, DQM, and ESS.Provide technical assistance in resolving issues related to migration, implementation, and post Go-Live activities.Resolve production incidents lodged via OpenText Service Manager.Mandatory Criteria:
• Must have 5 years or more SAP BASIS experience in a large and complex environment.
Desirable Criteria: Experience with multiple SAP Technologies (such as CRM, PSCD, ERP, Java, HANA, etc.)Experience with Implementing Early Watch Alert Recommendations.Experience with SAP ABAP and HANA performance tuning.Experience with Incident Resolution and Root Cause Analysis.Knowledge of SAP System Upgrade and associated tasks.Experience with HANA & DB2 as the database platform for SAP Applications.
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