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ABOUT THE ROLE The SAP HANA/BASIS Administrator will use their in-depth knowledge of SAP platforms to provide expert advice on the management and maintenance of those platforms. They will be required to ensure the provision and support of the Agency's SAP platforms, ensuring the security of the day-to-day technical operations. Some out of hours work may be required to complete scheduled work or assist with complex incidents. These hours can be substituted for time off in lieu (TOIL).
Hybrid Contractual (12 months) RFQ Opportunity RESPONSIBILITIES AND ACCOUNTABILITIES Perform daily system health checks of the production and fine-tune performance issues prior to the business hours. Initiate in-house tests during system health check, perform troubleshooting and resolve identified issues. Implement root cause analysis, troubleshooting, and resolution of issues impacting SAP landscapes. Monitor and provide expert advice over SAP Java systems in relation to system capacity and availability. Monitor database load, activities, and take preventive measures to avoid high response times. Create task cards for activities/issues that require regular intervention by multiple staff members for quick resolution of issues. Provide assistance during system patching and kernel upgrades. SAP HANA system administration tasks such as daily health checks, on-demand tasks, and upgrades at HANA environment. Perform table replication SAP landscape Transformation server to allow real-time or scheduled data replication. Monitor and troubleshoot HANA WLM and dashboard applications via system replication. Change Management and its sub-processes such as assessment of change proposals, RFC logging and review, assessment & implementation of emergency changes, change scheduling, deployment, post-implementation review, and change closure. Provide technical assistance in resolving issues related to Business Objects, DQM, and Data Services. Develop detailed cutover checklist and project plan incorporating both technical and operations or business tasks. Work with system owners to develop a test scope, prepare for testing and ensure remediation has been completed effectively. Provide cutover status reporting to project leadership and key stakeholders involved in coordination of legacy shutdown activities prior to application activation. Monitor and manage systems availability and their load using third-party tools such as DCRUM, Dynatrace AppMon, NAM, Watch4Net, Kibana, and Grafana. Work closely with Network Operations team in monitoring the production systems and resolving them on a priority basis. Provide system support and perform technical troubleshooting as needed to ensure 24/7 availability of all systems via Incident on call during non-business hours. Provide technical assistance in resolving issues related to migration, implementation, and post Go-Live activities. Resolve production incidents lodged via OpenText Service Manager. REQUIREMENTS AND EXPERIENCE Must have 5 years or more SAP BASIS experience in a large and complex environment. Experience with multiple SAP Technologies (such as CRM, PSCD, ERP, Java, HANA, etc.). Experience with Implementing Early Watch Alert Recommendations. Experience with SAP ABAP and HANA performance tuning. Experience with Incident Resolution and Root Cause Analysis. Knowledge of SAP System Upgrade and associated tasks. Experience with HANA & DB2 as the database platform for SAP Applications. An NV1 security clearance is required. Defense experience is highly desirable. #J-18808-Ljbffr