Job Description Location : Canberra Requirement : Must have Negative Vetting Level 1 Security Clearance Key duties may include, but are not limited to: • Perform daily system health checks of the production and fine tune performance issues prior to the business hours.
• Initiate in-house tests during system health check, perform troubleshooting and resolve identified issues Implement root cause analysis, troubleshooting and resolution of issues impacting SAP landscapes.
• Monitor and provide expert advice over Sap Java systems in relation to system capacity and its availability to manage the load.
• Monitor database load, activities and take preventive measures to avoid high response times.
• Create task cards for activities/issues that require regular intervene by multiple staff members for quick resolution of issues.
• Provide assistance during system patching and kernel upgrades SAP HANA system administration tasks such as daily health checks, on-demand tasks and upgrades at Hana environment.
• Perform table replication SAP landscape Transformation server to allow real time or schedule time data replication.
• Monitor and troubleshoot HANA WLM and dashboard applications via system replication.
• Change Management and its sub-processes such as Assessment of change proposals, RFC logging and review, Assessment & Implementation of Emergency Changes, Change scheduling, Deployment, Post Implementation Review and Change Closure Provide technical assistance in resolving issues related to Business Objects, DQM and Data Services.
• Develop detailed cutover checklist and project plan incorporating both technical and operations or business tasks Creating and maintaining the Cutover Project Plan as per the cutover standards.
• Work with system owners to develop a test scope, prepare for testing and ensure remediation has been completed effectively.
• Provide cutover status reporting to project leadership and key stakeholders involved in coordination of legacy shut down activities prior to application activation.
• Monitor and manage systems availability and their load using third party tools such as DCRUM, Dynatrace AppMon, NAM, Watch4Net, Kibana and Grafana.
• Work closely with Network Operations team in monitoring the production systems and resolving them on priority basis.
• Provide system support and perform technical troubleshooting as needed to ensure 24/7 availability of all system via Incident on call during non-business hours.
• Troubleshooting with most of the SAP Business solutions at departments SAP landscape such as CRM, ERP, SRM, S/4HANA, IDM, Fraud Management, BI/BW, BOBJ, BODS, DQM and ESS.
• Provide technical assistance in resolving issues related to migration, implementation and post Go-Live activities.
• Resolve production incidents lodged via openText Service Manager Requirements Mandatory Requirements: Must have 5 years or more SAP BASIS experience in a large and complex environment.
Weighted Criteria: • Experience with multiple SAP Technologies (such as CRM, PSCD, ERP, Java, HANA, etc.)
• Experience with Implementing Early Watch Alert Recommendations.
• Experience with SAP ABAP and HANA performance tuning.
• Experience with Incident Resolution and Root Cause Analysis.
• Knowledge of SAP System Upgrade and associated tasks.
• Experience with HANA & DB2 as the database platform for SAP Applications Requirements Mandatory Requirements: Must have 5 years or more SAP BASIS experience in a large and complex environment.
Weighted Criteria: • Experience with multiple SAP Technologies (such as CRM, PSCD, ERP, Java, HANA, etc.)
• Experience with Implementing Early Watch Alert Recommendations.
• Experience with SAP ABAP and HANA performance tuning.
• Experience with Incident Resolution and Root Cause Analysis.
• Knowledge of SAP System Upgrade and associated tasks.
• Experience with HANA & DB2 as the database platform for SAP Applications