Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries.
The Sandvik Group has approximately 44,000 employees in more than 150 countries.
We conduct business in a sustainable and responsible manner.
To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate.
The safety and well-being of our employees and the environment are our core values.
Finally, we care about others and build relationships based on honesty, respect and trust.
At Sandvik, we recognise that we are strengthened by diversity.
We are committed to providing a work environment in which everyone is included, treated fairly and with respect.
We are an Equal Opportunity employer, and we encourage applications from women and Aboriginal and Torres Strait Islander people.
This role will play an integral role in the service operation by supporting the team and providing excellent customer service and execution of administration tasks for internal and external customers.
The role will provide efficient and effective WIP management and administration support including general data entry, job processing, order acceptance, creating estimates, ordering parts, invoicing, raising and receipting purchase orders, submitting warranty claims, booking medicals and general administrative tasks.
Business Growth and Development Build and maintain sound customer relationships.
Maintain current business activities and processes.
Actively pursue opportunities for improvement.
Attend Training as required.
General Provide high level of customer service.
Adhere to WIP processes for the CSC.
Liaising with Accounts Receivable and Finance on customer credit issues.
Expediting outstanding purchase order and parts.
General data entry and invoicing.
Booking medicals and site inductions.
Provide administrative support to the CSC.
Recording Safety KPI information.
Conduct weekly WIP meeting with the team.
Carry out additional duties as instructed by your manager.
Work towards achieving set KPIs.
Warranty Coordination and submission of warranty claims as per Sandvik's warranty policies.
Ensuring claims meet minimum requirements of information before submission.
Respond to requests for more information.
Provided frequent updates on all warranty submissions.
Follow up with third parties on progress of warranty claims.
Liaise with internal and external stakeholders on the progress of claims.
Sending warranty acceptance / rejection documents.
Job Processing Processing of repairs and maintenance jobs.
Creating job estimates and schedules.
Creating and sending order acceptance to customers.
Saving all documentation to jobs.
Maintaining job status and communicating with the team.
Proactively participate in WIP reviews.
Raising and receipting purchase orders.
Customer reporting on job progress.
Creating dispatch and return documents.
You must have the right to live and work in this location to apply for this job & the ability to pass a pre-employment medical.
Agencies need not apply.
What we offer Highly competitive wages, additional allowances, and annual bonus.
Favorable Superannuation contribution above statutory requirement.
Employee Benefits Program including salary sacrifice options, a company-wide bonus scheme, and Length of Service Recognition program.
Employee Referral Program that pays up to $5,000 per successful referral.
Company funded paid parental leave which includes superannuation contributions during the leave period.
Training opportunities for employees – from internal programs to contributions towards external studies.
A Sandvik Wellness Program for employees who want to improve their health and wellbeing.
Sandvik is proud to be a Work180 Endorsed Employer for Women.
If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.
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