Join our dynamic team at the forefront of customer engagement! Situated in the vibrant Milton Green precinct, we are seeking a dedicated Customer Support Representative. Your role will be crucial in assisting customers with Sandvik parts orders and quotations, directly contributing to the success of our operations and customer satisfaction.
Our Company and Culture
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. We recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage applications from women and Aboriginal and Torres Strait Islander people.
A day in the life of a Customer Support Representative
In this role, you'll be the frontline of our customer service, handling incoming and outgoing calls, and managing email correspondence to support your allocated customer base. Forge lasting connections as you become the go-to person for their parts orders and quotations, ensuring their daily operations run smoothly. This sometimes involves investigating and resolving delivery and order related inaccuracies, so you must have demonstrated problem-solving skills. You get a strong sense of accomplishment when you solve a customer's delivery problem and keep their operations moving!
The more technical side of the role involves maintaining information through our Customer Relationship Management system that we refer to as 'CRM'. You'll also get to work within various e-commerce systems to handle transactions between Sandvik and the customer. As a global organisation, you'll speak with a lot of different people from our supply chain network around the globe.
The Customer Support Team is a truly flexible team, with a hybrid home and office arrangement, that allows for 2 days a week to be worked from the comfort of your own home. We also provide you with a 'working from home' kit (laptop, monitor, wireless keyboard and mouse, internet dongle) to allow you to be set-up for success.
To be successful, you need to have:
A dedication to customer service, capable of delivering unparalleled support to our customers. Your background should include a minimum of two years' experience in customer-focused roles, whether it be in telecommunications, insurance, retail, hospitality, or any sector renowned for outstanding customer care. Embodiment of a strong work ethic characterized by honesty, professionalism, and integrity—qualities that reflect our commitment to our customers. Ability to thrive in a team environment, demonstrating flexibility, a willingness to embrace change, and exceptional communication skills. A collaborative spirit, the ability to work independently, and a positive, proactive approach. A superb phone manner and an enthusiastic 'can-do' attitude. Experience with Microsoft Office tools such as Outlook, Excel, PowerPoint and Word, with an aptitude for technology. This is a permanent role that requires flexibility around start and finish times because we provide customer service to the differing time zones from New Zealand to Western Australia.
Agencies need not apply.
You must have the right to live and work in Australia to apply for this job. Applications with a cover letter will be highly regarded.
Reasons you should join the Sandvik team!
At the heart of Sandvik is a profound commitment to safety. Each year our wellbeing survey determines our Top 3 health and wellbeing focuses for the year to support our employees. We are located in the heart of the Milton Green Precinct that looks over the Brisbane River and skyline. Our team is very supportive, and we have an exceptional onboarding and training process. Attractive penalty rates for overtime and weekends worked. Ongoing support and internal development options. Potential to work from home, up to twice a week. We have a diverse workforce which makes for a great place to work. We have an Employee Benefits Program which includes salary sacrifice options, and many other perks such as length of Service Recognition program and a company funded paid parental leave. Option to purchase up to two weeks additional annual leave per year. Sandvik is proud to be a Work180 Endorsed Employer for Women. For further information, please contact .
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