Salesforce Support Engineer

Role: Customer Support Engineer, Tier 1
Description: As a Customer Support Engineer, you will utilize your Salesforce configuration knowledge to provide world class support to our customers!
What you'll do Be a prime contact for customer technical support and display a high sense of urgency and ownership during customer interactions.Use Salesforce Service Cloud to triage, collect missing information, provide responses on, and route incoming support cases.Strong in relationship building/management with clients as well as internal stakeholders (Sales, Pre-sales, Customer Success, Product, Engineering, and Support).Prioritize your own workload effectively with foresight and attention to detail.Ensure the prime objective of "delivering moments of wow to our customers" is always met.Validate customer reported bugs and create tickets in Jira.Assist with reporting issues and gaps found with customer facing product documentation.Communicate clearly with management, customers, sales, and developers to ensure customer business requirements are translated accurately for proper troubleshooting assistance..Recommend product enhancements and new product opportunities to the Product team.Meet or exceed all customer and internal interaction metrics defined by the Director of Support.What we look for Experience working on SaaS products, especially on CRM or CX(Help Desk) products is preferredSalesforce experience as an Administrator or Business Analyst preferredSalesforce Admin (201) Certification preferredTechnically proficient with an aptitude for learning new technologies quicklyEnjoys interacting with customers and speaking to large groupsExcellent written and oral communication skillsStrong organizational, presentation, and coordination skillsAbility to prioritize, work creatively, and perform tasks in solving problems in time-critical situations
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