Salesforce Support Developer - Melbourne

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.Let's talk about the teamOur Digital Customer Experience (DCX) team partners with businesses to help them adapt and respond effectively to the challenges of a constantly changing world, this is done by delivering thought-leading transformational solutions. We're also a Salesforce global strategic partner, one of the largest Salesforce partners in Australia, a leader in the Gartner magic quadrant for CRM and have received numerous Salesforce Innovation Awards. Within our Salesforce team, we are continually driving customer value, by leveraging the power of the World's #1 Digital Platform. Our focus areas are Multi Cloud, Digital Agility and Enterprise Integration and Deployment.Let's talk about the role and responsibilitiesAs a Salesforce Developer/Support Engineer, you will focus on managing and performing the deployment and refresh of Salesforce environments in accordance with our SOPs. The role is responsible for setting up new Sandboxes for development teams. You will also be responsible for automating and optimizing our Salesforce deployment processes. This role requires a deep understanding of both Salesforce and DevOps practices, as well as the ability to work effectively under pressure. As a Salesforce Developer/Support Engineer, you maintain current knowledge of Salesforce best practices and recommend beneficial improvements. You'll be:Deployments: Execute deployments, run pipelines, execute pre and post deployment steps for Salesforce production and non-production environments.Refresh and retrofit: Perform Salesforce environment refreshes and retrofit activities for managed non-production environments.Technical Support: Provide expert-level support for Salesforce applications, including troubleshooting, debugging, and resolving technical issues.Stakeholder Management: Liaise with development teams for deployment activities.Issue Resolution: Liaise with the Salesforce Platform Support team to resolve issues.System Maintenance: Perform regular system maintenance, updates, and enhancements aligned to our SOPs to ensure optimal performance and reliability of the Salesforce platform.Configuration & Customization: Assist in configuring and customizing Salesforce to meet business requirements. Implement changes and updates based on evolving needs.Documentation: Maintain accurate and detailed documentation of issues, resolutions, system configurations, and changes.Continuous Improvement: Stay updated on Salesforce best practices, new features, and industry trends to recommend improvements and enhancements that can benefit the organization and improve how we operate.Knowledge Management: Advise the Knowledge Officer of new Knowledge or Artefact Requirements.Other items: Release note reviews, peer reviews, code reviews to support quality stage gates for deployments.ADO ticket management for environment and deployment activities.Let's talk about your capability and experienceExperience: Proven experience with Salesforce development and DevOps practices. Prior experience in a Salesforce DevOps Engineer or similar role is preferred.Technical Skills: Strong understanding of Salesforce platform, including Apex, Visualforce, Lightning components, and Salesforce APIs. Proficiency with DevOps tools and practices, including CI/CD pipelines, version control systems, and automation frameworks.Problem-Solving: Excellent problem-solving skills with the ability to analyze and resolve technical issues quickly and effectively to help propose enterprise-wide solutions.Communication: Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users and provide clear instructions.Australian citizenship is Mandatory.On offerYou will work with like-minded technology enthusiasts and professionals who can provide training and assist with learning Salesforce capabilities and internal training.Remote work – flexible working is available. We are working in a hybrid work environment.About CapgeminiAt Capgemini, we are more than just a business; we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people, and our communities get the future they want.Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGBTQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone. We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. It's why we are committing to becoming a carbon-neutral business by 2025 and net zero by 2030.Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications, and boundless development opportunities. You'll be encouraged to gain at least 40 hours of training each year.For over 50 years our values and ethics have been at the heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World's Most Ethical Companies by the Ethisphere Institute 10 years in a row.Our Commitment to Diversity & InclusionDon't meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply and tell us what you can bring to the role.We understand for some people, a standard hiring process can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at ****** Security and ComplianceCapgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.#GetTheFutureYouWant - Come join us, bring your whole self to work, create new possibilities for you, your customers, and your community and help us to be Architects of Positive Futures.We are a 2023 Circle Back Initiative Employer and commit to responding to every applicant. Please note unsolicited resumes from employment agencies or other third parties will not be considered.
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