Salesforce Regional Enablement Lead - South Brisbane, QLDJob no: 521976PH - CT
Brand: Product and Technology
Work type: Full time
Location: Queensland
Categories: Information & Technology
At Flight Centre Travel Group (FCTG), our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
Our Global Platform Success stream is searching for an engaging and passionate Salesforce Regional Enablement Lead to be based out of our Head Office in Brisbane. This role will be responsible for the management, adoption, engagement, and enablement of the Salesforce.com platform throughout the FCTG APAC region.
What you'll enjoy... Tick destinations off your bucket list with our discounts on travel and accommodationEmployee Share Scheme through Equate PlusAccess to in-house financial and health services, and internal 24/7 gymReceive ongoing training and professional development through the Flight Centre LandingPreference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitionsGlobal career opportunities in a network of brands and businesses at your fingertipsProud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programsVarious social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2025 – Los Angeles)Day to day: Provide guidance, leadership, mentorship, and support to the global Support Administrators in the platform success streamConduct monthly one-on-ones with all local team members, including development needs, motivation, and individual performance KPIsHelp manage the global support workload throughout the platform success stream ensuring adequate coverage, delegate where necessary and encourage teamworkEnsure business communication systems are followedHelp track and communicate global enablement stream KPIsControl costs incurred by the team, and where possible, by the businessManagement & Support of the Salesforce.com platform: Continually analyse existing systems and processes to identify areas for improvement in the enablement & support streamDrive adherence to global governance/release management processes to ensure system integrityEnsure support SLA is maintained within the global support teamsIdentify and drive the implementation of improvements & efficiency gains within the enablement streamMaintain Salesforce product knowledge, as well as relevant third-party applicationsEnsure data within the platform is maintained to a high qualityCo-ordinate the delivery of system enhancements in existing features & functionality within the enablement team in conjunction with the design advisory groupPrioritise the creation and maintenance of a global support knowledge article libraryDrive adoption and Engagement of the Salesforce.com platform: Act as a Business Partner to all FCTG Senior Leadership in the EMEA regionDrive the development of user engagement plans/processes to ensure effective engagement with the platform (e.g. through training & user engagement)Focus on delivering "global" solutions over "local" solutionsDrive the creation and maintenance of product/feature documentation for usersHelp identify and prioritise innovative solutions to improve the business's return on investment in the platformTravel to attend stakeholder meetings as requiredGlobal Responsibilities: Attend and participate in Global calls to ensure global alignment of local business needs while maintaining a good work-life balanceProvide guidance, support and insight into the enablement stream and the broader platform directionEnsure regional priorities are addressed with the PMO and Tech streamsBe actively involved in global projects that affect the region to ensure global solutions are fit for purposeYou'll be perfect for the role if you: Minimum of 5 years' experience administering medium to large Salesforce orgs (Salesforce Certifications are desirable, but not essential)Proven leadership and teamwork experienceProven process improvement and change management experienceSalesforce Administrator, Advanced Administrator, Platform App Builder are desirable but not requiredWho we are... As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
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