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Brand: Product and Technology
Work type: Full time
Location: Queensland
Categories: Information & Technology
Flight Centre Travel Group are looking for a Salesforce Engineer to join our Corporate Technology space! We have recently completed rebuilding our 15+ year old legacy Salesforce instance. Our focus now is to continue to add value by enabling our business through technology while further globalizing our people and processes.
The business processes we enable in our Salesforce are end-to-en as we cover Marketing, S ales, Implementations, Account Management, Operations, and Support. We have also recently deployed an Omni Channel solution that is critical to our business and their interactions with customers. This is leve raging Service Cloud and will continue to expand with the use of Service Cloud Voice, Einstein, GPT, and integrations with our other important platforms.
This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers while strengthening our position as a leader in travel tech.
What you'll enjoy... Tick destinations off your bucket list with our discounts on travel and accommodation. Employee Share Scheme through Equate Plus. Access to in-house financial and health services, internal 24/7 gym and newly renovated end-of-trip facility. Receive ongoing training and professional development through the Flight Centre Landing. Global career opportunities in a network of brands and businesses at your fingertips. Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs. Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal). What you will do... Salesforce Development: utilize your expertise to design, develop, test, and implement Salesforce solutions to meet business requirements. You will collaborate with stakeholders, such as Business Analysts and Product Managers, to translate functional specifications into technical design documents. Transformation Projects: Participate actively in transformational projects aimed at improving processes and optimizing Salesforce capabilities. Your ability to identify areas of improvement and deliver solutions to address business challenges will be critical. Software Development Life Cycle (SDLC): demonstrate your understanding of the SDLC by following best practices throughout the development process. You will be responsible for code versioning, code reviews, and ensuring the quality and security of all Salesforce development. Participate in DevOps: leverage your DevOps experience to conduct Salesforce deployments within the broader technology ecosystem. You will work with the Development team to help streamline deployment processes, automate workflows, and ensure continuous integration and delivery. System Integration: collaborate with other development teams to integrate Salesforce with external systems and applications, ensuring seamless data flow and system interoperability. Technical Support: provide L3 technical support to our L1/L2 support team for more complex issues. Documentation: maintain detailed documentation of technical specifications, configurations, and customizations to facilitate knowledge sharing and efficient project management. Stay Updated: keep up to date on the latest Salesforce releases, features, and industry best practices to proactively recommend improvements and innovative solutions. Who you are... 3+ years of hands-on experience as a Salesforce specialist. A firm grounding in the Agile methodology. Demonstrated experience of Visualforce, Flows, LWC, Apex and web services. Experience in continuous iteration of software development and testing (code coverage) combined with collaboration tooling (JIRA/Confluence). Experience with DevOps tools such as Git, Jenkins, Jira, force.com Migration Toolkit and Salesforce DX. Experience in building Web Service enabled applications, APIs (SOAP and RESTful) and integration. Demonstrated experience of Visualforce, Apex and web services. Demonstrated experience delivering efficiency and improvements through automation. Proficient in Salesforce Architecture and solutioning following Salesforce best practices. Experience building Experience Cloud sites. Experience in a travel-related industry. Salesforce Certified Advanced Administrator certified Salesforce Certified Platform Developer I certified We value you... Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are... Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
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