Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle-free & affordable travel experiences.The OpportunityYou will be responsible for the administration and support of both Salesforce Marketing Cloud and Salesforce Service Cloud, ensuring seamless integration between the existing systems.This role is critical in optimising marketing campaigns and customer service processes, supporting TripADeal's mission to make travel dreams come true.This specialist role will collaborate closely with our Marketing team, Technology team and external partners to deliver effective and innovative solutions in a dynamic and supportive work environment.This role is for a seasoned Salesforce ecosystem specialist who can hit the ground running.Organisational StructureThis is a permanent, full-time role based 100% onsite at either our Varsity Lakes Gold Coast office or Byron Bay Headquarters, Monday to Friday, 8-4pm or 9-5pm - you choose!You will report directly to our Head of Technology and collaborate extensively with both internal and external stakeholders.A Day in the LifeAs the go-to Salesforce expert, you will become a part of a team managing a mature, well-established and highly customized Salesforce environment. With a hands-on focus, you will:Develop and implement a robust Salesforce infrastructure integrating Marketing Cloud and Service Cloud to enhance system efficiency and effectiveness.Proactively manage, troubleshoot, and optimize our mature Salesforce setup and its integrations to ensure stability and reliability.Employ advanced data management practices to maintain data accuracy and security, ensuring compliance with regulatory standards.Support the marketing team in executing effective marketing campaigns by providing technical expertise in campaign setup, audience segmentation, email template design, and performance analysis.Architect and maintain an efficient, scalable Salesforce environment tailored to business needs while adhering to best practices, encouraging continuous improvement and innovation.Keep abreast of the latest Salesforce releases and features, facilitating training and adoption among users to maximize platform utility and user satisfaction.To be a Front Running CandidateCertification as a Salesforce Administrator is essential.3-5 years of experience in Salesforce platform administration, with a focus on Salesforce Marketing Cloud and Salesforce Service Cloud.Proven track record of managing complex Salesforce environments.Proficiency in SQL, AMPscript, HTML/CSS, and other technologies essential for advanced Salesforce customisation.Proven expertise in the technical setup, configuration, and seamless integration of Salesforce applications within complex ecosystems.In-depth knowledge of Salesforce architecture, encompassing roles, profiles, sharing rules, workflows, and groups.Skilled in deploying automation tools and strategies, focusing on enhancing maintainability and best practices to boost system efficiency.Strong analytical skills and problem-solving abilities, capable of swiftly resolving issues with Salesforce integrations and configurations.Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and engage with stakeholders.Committed to continuous professional development, staying abreast of the latest Salesforce updates and integrating new functionalities to optimise business processes.Why TripADeal?Competitive salary package, training & career progressionFun, casual work environment where shoes are optionalRegular social get-togethersStaff travel discounts on air travel, accommodation and holidays$1,040 per annum of Subsidised gym membershipsEmployee Assistance ProgramSavings and discounts on groceries, shopping, entertainment, and moreVolunteer leave as part of giving back to the local communityGenerous parental leave support programSee your next destination as Salesforce Administrator for TripADeal? Your future pathway is just one click away. Apply now!Working with TripADealOur Core BeliefTravel is an experience that should be enjoyed by everyone and we're proud to make it an affordable option for all.
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