Overview As Junior Salesforce Administrator, you'll play a vital role at Link - Corporate Markets.
We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions.
Our Salesforce user experience is of great importance to us; therefore the Junior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning.
The Junior Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions.
Key Accountabilities and main responsibilities All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups User support tickets Identify and gather requirements from users and stakeholders Monitor and encourage user adoption Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports User training and creating training materials.
Experience & Personal Attributes Salesforce product knowledge and hands on administration experience with Sales Cloud (Required) Knowledge of Salesforce CPQ and Service Cloud (Desired) Preferably certified Salesforce Administrator A proactive attitude to platform enhancements A desire to implement best practice solutions Available and responsive to questions Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.
Demonstrates enthusiasm towards continued personal/professional development Active in the Salesforce community Proactive and self-driven, with a passion for delivering exceptional user experiences.