Salesforce Administrator Fed Gov / 12 + 12 month contract Surry Hills + WFH (2 days in office) Australian Citizens eligible for, or holding, a Baseline Security Clearance Our Client's Office of the CIO (OCIO) – is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve their National Scheme.
They are seeking an experienced and energetic Salesforce Administrator to join the OCIO.
Key role responsibilities: Obtain a detailed understanding of the organisations complex business processes and rules.
Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
Understand all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups and sharing rules.
Work out of a Level 2 support queue, investigating tickets and support requests raised by users.
Perform interrogation of various log sources to investigate issues.
Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
To be successful in this position, it is expected you will have the following: Essential At least 1 to 2 years' experience within the Salesforce eco-system, as well as being a Certified Salesforce Admin.
Strong customer-focused attitude with proven track record of responsive, effective.
communication, and the ability to empathise with and prioritise customer needs.
Ability to translate complex technical concepts into user-friendly explanations and solutions.
Desirable Experience in designing, building and debugging Flows, including screen, auto launched, and scheduled Flows with knowledge of error handling and optimising Flows will be highly regarded.
Hands on experience with version control, branching and metadata deployments, and exposure and/or hands on experience with Vlocity/OmniStudio.
Works within an Agile delivery methodology Eligibility: Australian Citizens eligible for, or holding, a Baseline Clearance Work From Home Policy: Hybrid (minimum of 2 days in the office) Rate: Up to $1050.00 per day inc Super or ex GST (7.5 hr day) Apply now.
For more information, contact Iain on 0411 610 620