Australian Citizens residing in Australia only respond.
Must be able to obtain baseline.
Overview Duties
Assist the team with administrative functions including access and authorisation provisioning, maintaining user roles, monitoring application metrics, security settings, profiles, sharing rules, workflow rules and data integrityDevelop and maintain documentation on processes, policies, and configurationManage Salesforce Sandboxes to support business/development teamsTroubleshoot identified Salesforce issues and work with external vendors to resolve them.Assist in release planning to deploy projects and BAU fixes into ProductionInstall and configure 3rd party packagesEvaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/usersProvide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business AnalystsAttend daily stand ups to review and discuss improvementsAssisting with deployment related tasksProvide assistance in system integration/configuration tasks Essential Criteria 1.1-2 years experience within Salesforce eco-system
2.Certified Salesforce Admin ADM201 Certification achieved or working towards
3.Experience working in a Salesforce application or environment support role
4.Salesforce product knowledge and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
5.Strong problem solving and trouble-shooting skills and excellent communication skills
6.Experience using Data Loader and with Salesforce integration into other technology platforms
Desirable criteria 1.Data management skills, including the ability to do meaningful analysis and manipulate data sets to enable loading into Salesforce using Data Loader or similar tools
2.Experience using SCRUM/ AGILE methodologies