Job no: 493334
Work type: Full Time
Location: Head Office, Canberra
Classification: DHA Level 5
DHA has an exciting new opportunity for an experienced Salesforce Administrator to join our Business Solutions & Technology group. If you are looking for a dynamic and collaborative role, apply today! About us
Defence Housing Australia (DHA) is a Nationally Recognised Government Business Enterprise with the primary role of providing housing and related services to Defence and their families. DHA manages one of Australia's largest national housing portfolios of about 17,000 properties and our properties are located in all states and territories.
About your team
The Business Solution and Technology (BS&T) division provide technology and solutions across business analysis, architecture and integration, software development, software provision and support, data provisioning and reporting, telephony and networks, technical support, infrastructure and cyber security. We partner with the business to deliver a suite of initiatives that provide efficiencies to the broader organisation.
About your contribution
As part of the Applications Support Team within the BS&T division, you will play a key role ensuring the seamless integration of DHA's Salesforce Platform with other key IT systems. You will work alongside the IT Service Desk to resolve application issues to improve service delivery to meet the needs of our stakeholders.
Responsibilities of the role: Administration and maintenance of DHA's Salesforce platform, ensuring seamless integration with other IT systems.Working as a key conduit between the IT Service Desk, Applications Support team and business stakeholders.Coordinate with multi-disciplinary and project teams where required to facilitate understanding and resolution of issues.Maintain knowledge base articles and documentation of complex issues and scheduled tasks.Developing an understanding of DHA applications and general support issues.Actively monitor system uptime and availability to ensure business continuity.Provide advice and guidance for junior members within the team for any incidents and service requests.Skills you need to succeed in the role: Proven experience in Salesforce administration and support.Demonstrated experience in IT service support and delivery with excellent communication and organisational skills.Ability to quickly learn the complexities of DHA IT systems and their impact on end users.Perform research, troubleshooting and resolve application issues.Have a working knowledge of ITIL & ITSM tools (i.e. Jira, ServiceNow, HP Service Manager etc.).Demonstrated ability to engage with key stakeholders through effective communication.Ability to work within a mid-paced, agile development team.Experience in Oracle SQL query and relational databases, monitoring and batch service tools such as Splunk or Jenkins would be an advantage.Understanding of Cyber Security concepts and practices.For further information regarding this role please refer to the Position Description below or within Defence Housing Australia's online careers site .
Order of Merit
Any merit pools established from this merit-based process will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.
How to applyTo apply, please click the Apply Now bubble below. Additionally, to view the position description for this opportunity please see the View Position Description bubble below.
*A 500-word one page pitch is required to apply for this role. RecruitAbility
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
Inclusion and Diversity
DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.
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