So, who is Till Payments? An integrated payment solutions provider committed to accelerating growth for businesses around the world.
Acquired by the Nuvei Corporation in January 2024, Till's reach has now expanded, tapping into a vast global network to help fuel payment innovation. Today, Till is redefining the payment experience for its merchants and partners, offering seamless solutions across all channels – both online and offline – that unify and optimise the payment experience at every point of the journey. As we integrate with Nuvei, we pledge to stay true to our roots and deliver even greater value to our merchants and partners.
Let's talk about the role. Working collaboratively across our sales and operations teams, an exciting opportunity exists for a customer focused Sales Support superstar! Reporting to the National Sales Manager, this is a hands-on role and you'll provide operational support to our Australia wide sales team.
As Till grows so too will this role, ensuring our strategy is sound, process is created and followed, and our teams are set up for success.
Key areas of delivery: Assist Sales Teams with creation of accounts, opportunities and various other requests within Dynamics 365 CRM.Assist in the management of CRM account data including hierarchy, contacts, account details and account preferences.Conduct post 'go-live' check-ins with merchants and partners, providing training if required and ensuring merchants requirements are met.Own and manage T1 and T2 customer configuration updates off the back of outbound check-in calls, leaning on Customer Support for assistance where required.Conduct merchant retention on all T1 and T2 offboarding requests.Work directly with Sales and Onboarding teams to ensure positive merchant experience.Oversee the change management in relation to T1 and T2 account resigns.Who are you, and what experience will you bring? We're open to different skills and backgrounds who can help us deliver on this role, though it's important that you'll have:
Excellent communication skills – you're articulate both over email and with your verbal communication.Exceptional attention to detail and broad administrative experience.Ability to work independently and manage multiple tasks efficiently.Knowledge of CRM Usage preferred but not essential.And here's why we think you'll love working at Till. Flexible working arrangements.A dynamic, inclusive, and supportive work environment that fosters collaboration, innovation, and creativity.Opportunities for career advancement and growth, with a strong focus on internal promotions and employee development.Employee recognition and reward programs, acknowledging outstanding performance and contributions to the company.By joining our organisation, you will be part of a forward-thinking team that values your expertise and is committed to your personal and professional growth.Here at Till, we're an equal opportunity employer and value diversity.
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