Sales Support / Customer Service (Ravenhall)
Sales Support / Customer Service (Ravenhall)
Apply locations VIC - Ravenhall - 36-38 Orbis Drive time type Full time posted on Posted Yesterday job requisition id R-00024657
About Pipeline Supplies Australia
Pipeline Supplies Australia (PSA) joined the Reece family in Victoria in 2021.
PSA is a trusted and well-established specialist provider of bespoke and pre-fabricated HVAC solutions, currently servicing Tier 1 mechanical contractors.
This is an area where we're seeing increased market demand, complementing our existing HVAC-R business.
About Reece
Reece is an Australian success story that continues to go from strength to strength.
This is an opportunity to join an essential business and be part of a fun team environment.
Company Benefits
Ongoing career development and learning
Team member discounts on company products
Paid parental leave
At Reece, we invest in our people, so you'll receive ongoing training and have opportunities to advance in the business.
Here, you'll have a future you can feel good about.
The Opportunity
In this role, you would be part of a tight-knit, successful team focused on delivering the highest level of customer service and satisfaction in a fast-paced environment.
About the Role
You will be developing sound relationships with the PSA Internal Sales Team and external customers to assist and service their needs, including coordinating the preparation of project quotes, orders, project data, stock allocations, schedules, and forecasts.
You will liaise with all stakeholders along the project loop to ensure good information flow regarding projects from specification to product supply on Project Sites.
If you have a passion to learn, you'll be given opportunities to move anywhere in the business.
Duties for the role include but are not limited to:
Process customers' requests for delivery/release of orders
Generate customer quotations
Deliver prompt responses to customer enquiries on stock availability and technical information
Input Sales Orders
Liaise with suppliers for pricing and product availability
Coordinate deliveries and liaise with our warehouse team
Project Coordination including preparation of Project Quotes in accordance with discount criteria and within agreed timeframes and processing Project orders and enquiries
Schedule Projects and stock allocation on the system
Our Ideal Candidate
A valid driver's licence and relevant PC skills are required
Embracing the Reece values, policies, and procedures
Being a supportive team member
Can-do attitude
Extensive customer service or Internal Sales experience
Computer literate
Reece Group
Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the trade industry remains the same.
We support residential, commercial, and infrastructure building trades across Australia, New Zealand, and the United States.
Our success is built on the success of our customers, who provide essential services every day.
Reece is a place where people make a real difference, and that's the secret to our success; having the right people, with the right attitude in the right roles.
This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.
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