Are you after THE most bad-ass Sales Specialist role going? If you've got a genuine love of people, a sales-through-service mindset and axe-cellent banter - we've got the gig for you.ABOUT US:MANIAX introduced the fast growing and exciting sport of Urban Axe Throwing to Australia in 2014. With venues in Sydney, Melbourne, Brisbane, Gold Coast, Canberra, Newcastle, Adelaide and Perth, we're the home of axe throwing in Australia.We're all about axes, beer and banter. MANIAX specialises in bringing people together for an axe-perience they won't forget, unleashing the inner viking that just cannot wait to sink that bullseye. With piping hot pizzas, craft beer and cocktails available onsite, we're a favourite for bucks' & hens' parties, corporate team building, date night - or with those just really keen on hurling that freaking axe!MANIAX is expanding rapidly as we strive to share the thrilling experience of slinging steel with all of Australia.ABOUT YOU:As a MANIAX Sales Specialist, you are a champion of the customer, ensuring that MANIAX Guests receive an exemplary end-to-end experience throughout their customer journey.Recognising that your interactions are often the first interactions that a guest will have with our business - you will bring passion, a positive mindset and a solution focussed approach to make that impression count!Providing exceptional service while dealing with internal and external customers alike, your ability to multi-task combined with your strong attention to detail, written and verbal communication enables you to convert enquiries to bookings and resolve issues with ease while working across a variety of different contact channels.Motivated, engaged and someone who thrives in a 'sales through service environment', your friendly and excitable nature will make you a favorite with our guests, and your positivity will spread enthusiasm among the whole MANIAX team.If this sounds like you then you're axe-actly who we're looking for!ABOUT THE ROLE:Based in our Sydney (Marrickville) Office, the MANIAX Sales Specialist is the champion of the customer, doing everything in their power to ensure that every MANIAX Guest across Australia has an axe-cellent end-to-end experience.KEY RESPONSIBILITIES:SALES AND CUSTOMER SERVICEConvert incoming enquiries to bookings via all channels including phone, email, live chat, facebook and online enquiry forms.Ensure customers have the best possible MANIAX experience by recommending additional MANIAX products and services.Handle customer enquiries pre and post MANIAX experience, ensuring prompt resolution and sound outcomes.Work with MANIAX Venue managers and guests to accommodate custom and unique requests.Update and maintain customer records across MANIAX CRM and other systems.Customer e-commerce correspondence and web order fulfillment.Maintain knowledge of MANIAX products and services.Participate in cross-functional projects and discussions to improve the overall MANIAX Offering.Capture feedback and own complex customer enquiries & complaints, providing resolution where possible & escalate where appropriate.Contact existing and prospective MANIAX customers via all channels to convert, obtain & retain bookings and revenue.ESSENTIAL SKILLS:Previous sales and/or customer service experience in high volume contact centre environment with a record of hitting and exceeding targets.Excellent attention to detail and data entry skills.Strong customer focus and a sense of urgency to achieve results.Understanding of puns, Vikings, axes and craft beer.Highly developed interpersonal and communication skills.Ability to work in a fast-paced sales environment.Fast learner and ability to use initiative and self-learning to get the job done.Ability to multitask and work to a tight schedule.DESIRED SKILLS:Prior experience using Salesforce CRM.Prior experience using live chat software.PERSONAL ATTRIBUTES/QUALITIES:Live by MANIAX Values.Availability to work Saturdays and Sundays.A good team player who meets and exceeds team goals.Charismatic, self-motivated, confident, energetic and creative.An eye for detail and the ability to maintain a very high level of accuracy.Ability and willingness to be a positive, contributing and adaptable member of the team at all times.High level of resilience to manage challenging and varied work environments.Ability to work collaboratively as a team to achieve both team and organisational objectives.This is a full-time, salaried position. While this position will be based in Sydney, Sales Specialists serve all MANIAX venues across the country. MANIAX venues trade 7 days a week, and the ability to work across a 7-day, rotating roster is needed.SOUND LIKE YOU?What are you waiting for? Get your application in, stat!
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