Company DescriptionTSA is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands across multiple call centres in Australia and the Philippines.We're a purpose-driven business with a clear mission: to revolutionize the way people connect and communicate with brands, creating experiences that people love.Who You'll Work WithAs a Sales & Service Consultant for our client IAG, you will be the voice representing our most trusted insurance partner, NRMA. You'll form new relationships with customers and strengthen existing ones by discussing a range of policies, educating them to make informed decisions on protection and prevention. You will be focused on providing a positive customer service experience, and where required, achieve sales and retention outcomes.This role offers you the chance to build strong connections with customers, ensuring they receive the highest level of customer experience throughout their journey with IAG & NMRA. It's an excellent entry-level opportunity with continued support and development.Why You'll Love Working with UsSupportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, gym memberships and more.Career Growth: Receive ongoing professional development, career progression, and 9 weeks fully paid comprehensive training to set you up for success.Penalty Rates: Enjoy extra loading rates when working on the late rosters outside of standard business hours!What You'll Be DoingWorking to a fixed roster during training, Mon - Fri between 11:30 AM - 7 PM onsite at Ann Street.Answering inbound calls from customers looking to discuss IAG's available policies and offers.Use effective communication skills to build rapport and provide engaging customer experiences.Be flexible with hours to ensure we're available when our customers need us (Monday - Saturday, 11:30 AM - 10 PM schedule, with training being at a fixed roster 11:30 AM - 7 PM, 7.6 hour shifts). Late and weekend shifts will be operating from home after probation.What Makes You Perfect for This RoleMust be based in Brisbane.Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.Strong computer literacy and multi-tasking abilities.Self-motivation and a desire to push yourself to new heights.Openness to learning new skills, implementing them, and celebrating your successes.Resilience and the ability to perform at your best.A solution-oriented mindset, always ready to solve problems.A fixed internet connection and a suitable work-from-home setup.Availability to work a Monday - Saturday, on the rotating roster mentioned above.The base salary for this role is $55,000 + Super, with the opportunity to earn incentives based on performance.If you're ready to take the next step and build a career in a vibrant workplace, we want to hear from you! We will have groups starting as early as August so submit your application and our recruitment team will be in touch soon!
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