We're powered by purpose Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.
We have been recognised in AFR's Fast 100 list, Deloitte's Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don't miss your opportunity to join a thriving scale-up and deliver change to Australia's care and support sector.
As a Sales Representative, you will play a crucial role in welcoming new customers to the Mable Group and maximizing their engagement with our services. As the first point of contact, you'll represent the company and guide potential clients through their journey to becoming valued customers. Your primary responsibility will be to convert leads by providing clear information, building rapport, and ensuring a smooth transition to onboarding. You'll also communicate effectively, educate clients about our offerings, and refer leads to other teams as appropriate. This role is KPI-focused, and your performance will be measured against specific goals. Key Measures of Success Achieve individual commercial targets and KPIs as assigned to the role:Customer adoption rate - the percentage of new customers who successfully complete the onboarding processTime to onboard - the average time it takes for a new customer to go through the onboarding process from initial contact to becoming fully operational.Customer satisfaction – the feedback from newly onboarded customers to gauge their satisfaction levels with the onboarding process.Quality - Ensuring we onboard the right customer at the right time in their journey of needing one of the services we offer.Commitment to continual learning and development and growth within the role particularly focused on product knowledge and relevant sales skillsStrengthens Mable and its Group of companies brands' reputation with client/customer communicationsKey Responsibilities This role interacts directly with customers and potential customers of the Mable GroupWelcoming Customers: Greet new customers warmly and make them feel valued from the very first interaction.Explaining Products or Services: Provide detailed explanations about the products or services offered by the Mable Group (and where appropriate the wider group of companies), including their features, benefits, and any relevant terms and conditions.Addressing Questions and Concerns: Answer any questions or concerns the new customers may have about the company, its products, or the onboarding process.Offering Guidance on Usage: Offer tips and guidance on how to make the most of the products or services being offered, including best practices for usage and any available resources or support channels.Cross-Selling or Upselling: Identify opportunities to cross-sell or upsell additional products or services that may benefit the customer based on their needs and preferences.Documenting Interactions: Accurately document all interactions with customers, including any issues or requests raised, in the company's CRM system or other relevant databases.Clear outcomes: Stay connected with customers before the onboarding process to ensure the customer is assisted and has certainty that the Mable Group services are mutually beneficial.Continuous Learning: Stay updated on new products, services, and company policies to better assist customers and provide accurate information during the onboarding process.Experience Experience with collaborating with others to assist customers.Experience working collaboratively with cross-functional teams to align sales strategies with broader business objectives and contribute to organisational success.An understanding of the Disability or Aged Care sectors, or in businesses that require an ability to show strong empathy to our customers.Our Values We're Switched On We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We're Bold We're ambitious and embrace creativity to solve challenges. We're here to reshape the industry and back big ideas.
We're One We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We're Impactful We work hard to deliver change. We innovate and move fast to make a difference in the sector and people's lives.
Our Benefits Power your career ? Learn from industry experts, experienced leaders, and on-the-job opportunities.
Work away Get a creative boost working overseas for 4 weeks in a rolling 12-month period.
Access parental leave Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility We're a hybrid workplace. Collaborate at home or in the office - whatever works for you and your team.
Take a floating public holiday Acknowledge a significant day your way with family and friends.
Be rewarded Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
Get paid to take a break Get one extra paid leave day per quarter for what makes you happy.
Inclusion at Mable Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.
People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.
We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.
If this role has stood out to you but you don't feel like you 'tick all the boxes', we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for!
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
Where to find us online Careers Page -https://bit.ly/3Mz8Ym1 Glassdoor - https://bit.ly/3z0K328 YouTube -https://bit.ly/34L7DlP Instagram -https://bit.ly/3pgAOXk Facebook -https://bit.ly/3ic6LhQ LinkedIn -https://bit.ly/3ie6Q4U
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