Bay Audio, a brand of Amplifon is one of Australia's leading retail hearing health providers. We believe in living life at full volume and at Bay Audio you will have the opportunity to change lives by supporting customers and their families living with hearing loss.
About the role
The primary responsibility of this key role is to effectively lead and manage store operations and each store team throughout the nominated area(s), to maximise revenue, profitability and overall business efficiencies that support the company's strategic objectives.
Location: QLD, North Brisbane Area
The responsibilities include the below and more:
Operational Leadership Provide leadership, coaching and mentoring on the day to day operations of the retail and Clinical teams within the areaManage and increase the effectiveness and efficiency of the Retail and Clinical teams, through the successful implementation of Bay Audio Policies and ProceduresEnhance and support the communication between NSO, (National Support Office), store and Clinical teams to drive efficiency and productivity improvement within the operations teamDrive lead generation and revenue to exceed budgets and targets on a consistent basisLead, manage and coach the Clinical teams and Store Managers on a daily / weekly basis during store visits and other communicationsProvide information on key business issues to the relevant stakeholder on operational and people management issuesEnsure people management processes are in place, understood and used effectivelyEnsure that the store teams understand and can effectively manage the Clinical schedule for maximum productivity to drive revenueResponsible for reviewing and authorising all expense claim forms for the teamTeam Management Manage the recruitment of Clinical, MSO and retail team members with emphasise on selecting the right team required through effective interview processesEnsure all new team members are correctly on-boarded into the business, along with correct timetabling for training and follow-up in all storesEnsure all employment gateways are adhered to including; Day one/week one, first month / six month probation reviewsDevelop and evolve area people plan, scoping opportunities for growth and future vacanciesForecast recruitment needs on a store by store basis working with NSO Recruitment partnerEnsure the Employee Assessment and Development process is followedCoordinate training and development programs to develop skills and competencies to achieve business goalsOther Develop and enhance effective rostering and management of daily, weekly and monthly rostersWe are looking for a leader!
You will have: Minimum 5 years in a Senior Store Management role or Multi-site equivalentExtensive retail and or sales management experience and knowledgePractical and effective experience in people leadership and managementDemonstrated effectiveness in contributing to an organisations achievementsStrong and proven ability to motivate and lead large teamsDrivers licenceWhat's in it for you?: Competitive remuneration with performance bonus and full maintained company vehicleA day off to celebrate your Birthday!Yearly flu vaccinationsTraining, career, and learning development opportunitiesFree access to our Employee Assistance ProgramFree Hearing Aids for you, 50% discount for immediate family members, and 30% for other family members and friendsDiscounted Private Health Insurance and other benefits and productsInternational career opportunities within the Amplifon Group globallyBay Audio, a brand of Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.
We encourage applications from all genders, corners of the world and individual backgrounds. including Indigenous Australians, to apply.
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