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Job DescriptionIf you have a solid SaaS, Sales Operations background and are looking for a unique opportunity, then look no further! At Zendesk, you have the chance to be everyone's champion!
This Opportunity Reporting to the VP of Sales Operations, your primary focus will be on keeping our sales engine selling!
You will have an altruistic disposition, a passion for data, analytics and insights, for creating and implementing beautifully simple processes and have a natural understanding of sales and the operational processes required for a smooth and slick sales machine.
The GTM Ops team is a global function with teammates in all corners of the world. While this role is an individual contributor, you'll be supported by our shared services team and be an active member of the global Field Operations team.
Whilst the role is predominantly focused on Australia and New Zealand, we welcome your experience of working for multi-billion dollar organisations to Zendesk and maybe help drive the odd global initiative where required.
What you'll be doing: You'll be a critical member of the global GTM Operations team, working closely with the RVP of Sales for ANZ to help design and execute the sales strategy in the region.You will be the right hand person for the Regional Sales Leader you represent, responsible for all things ops and sales performance within their region.You'll devise, own and continuously improve the operational rigor of the Sales division.You will be the SME for Zendesk's sales tech stack and the data that flows through it.You'll work with the rest of the GTM Ops team to define, implement, and continuously improve the KPIs to measure the performance of the Sales organisation.You'll define and constantly evolve and improve the Zendesk territory models to ensure optimal coverage across our markets.You'll assist in troubleshooting operational issues and propose changes to systems and processes to accelerate our growth.You'll collaborate with our Sales Enablement team to identify and close key knowledge gaps through continuous training and development.You'll own the execution of key business processes, chairing the forecast and demand generation processes.You'll identify inefficiencies, implement solutions, and track progress around sales performance, pipeline management, and sales forecasting.Once you find efficiencies in our processes, you'll document these to ensure that we can all share in your great work.You'll also be instrumental in representing ANZ in global Centres of Excellence.What you bring to this role: 3 years of experience in a similar role, ideally in a multi-billion turnover SaaS organisation.A motivated self-starter with a passion for solving problems.A numerate natural problem solver with significant experience of using telemetry to drive business decisions.Experience with various forms of data and visualisation covering SQL, BI tools, and SFDC data.Entrepreneurial in your approach, taking a hands-on stance in a fast-growing organisation.Able to juggle multiple projects and tasks concurrently.Demonstrate a team-first attitude while being autonomous within your region.Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to come together in person, while also giving our people the flexibility to work remotely.
About Zendesk - Champions of Customer Service Zendesk advocates for digital-first customer experiences. Over 5,000 employees worldwide have the flexibility to choose where they work.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to any characteristic protected by applicable law.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities. If you require a reasonable accommodation, please send an e-mail to with your specific accommodation request.
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