Employment Type Permanent Closing Date 31 Jan 2025 11:59pm Job Title Sales Manager Job Summary Job Description About the team Telstra Business - Telstra Business Technology Centres provides IT and business support to Telstra's business customers.
About the role As a Sales Manager , you are passionate about providing strategic leadership to a team of account managers and sales specialists to identify and develop sales opportunities across the TBTC segment of assigned and unassigned SMB customers (portfolio's).
You leverage your exceptional knowledge of the ICT industry and Telstra's products, services and solutions to ensure your team has the right level of skills, knowledge, activity, and customer engagement required to deliver on customer experience, sales, revenue and profitability targets.
Your leadership, coaching and strategic sales skills are what make you successful in this role, and directly impact the growth of Telstra's revenue.
This role is on-site and will be based in Townsville.
Key responsibilities Lead the development and implementation of segment/portfolio specific sales strategies, including undertaking pipeline management and forecasting activities to achieve sales revenue growth, translating this into sales targets, productivity plans and roadmaps for the team to execute.
Identify and build team capability development opportunities and provide guidance and coaching to direct reports.
Develop sales and product capability across the sales team through training and coaching activities to build a high performing team environment.
Identify staff risk and build succession planning into retention operating rhythm.
Make decisions related to team planning across all functions, including prioritization of the portfolio of customers and team member delegations in each quarter to ensure appropriate coverage and achieve customer and sales targets.
Monitor, evaluate and report on the performance of sales across portfolio/segment, identifying and acting on risks/barriers to the achievement of outcomes (daily call volumes, pipeline cadence, targets, service and sales escalations) across the sales team including resolving service and sales escalations.
Authentically engage and collaborate with team members and key stakeholders across the business (e.g.
Territory Specialist, Technical Consultation Specialist, Subject Matter Experts etc) to identify and act on opportunities to grow sales (new and existing), boost productivity and develop innovative ways to improve business outcomes.
Apply deep expertise in best practice sales methodology, Telstra's suite of products, services and solutions, and knowledge of emerging market/technology trends to develop insights on the impact to both customer needs and sales approaches.
Take an innovative and creative approach to identifying and recommending alternative business models (e.g.
alliances, out-sourcing and in-sourcing strategies) for operations, to drive sales and increase productivity, with consideration to the benefits and risks of a range of potential recommendations.
Significantly contribute to continuous improvement initiatives to enable productivity, sales growth and develop strong customer relationships that position Telstra as the preferred provider.
Contribute to establishing the annual business plan for the TBTC About you Leadership acumen and the ability to contribute to critical decision-making forums Sound knowledge of how channels work and strong understanding of the market Demonstrated commitment to relationship building and working in partnership with key stakeholders Excellent communicator with strong interpersonal, engagement and presentation skills who can present to executives Strategic thinker who can adapt to change Able to make an impact on the TBTCs performance and team engagement and culture Show initiative, embrace and adopt new technology and methodologies that can positively impact customer experience.
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!
Please attach your CV/resume when applying.
---------------------------------------- As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.
We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work.
We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra.
Talk to us about what flexibility means to you.
When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.