Job Description To enhance our sales efforts through generating new business opportunities and drive revenue growth for our hotel.
Manage sales activities in line with the annual sales strategy of the Hotel, cultivating high value relationships and promoting our luxury accommodations & services to tour operators, travel agencies, event organizers and direct guests.
Book and assist with arrangements for site inspections and entertainment of existing and potential trade partners, weddings, social events, meetings and groups.
KEY ROLES & RESPONSIBILITIES Maintain complete knowledge of all hotel features/services, menus, entertainment options, unique activities and events venues.
Promote positive relations with partners, guests, suppliers and employees.
Accommodate all guests and partners requests expediently and courteously, handle guest complaints promptly and to their satisfaction.
Identify and target potential accounts to promote and sell our hotel, develop professional relationships with key players to build business.
Conduct presentations, site inspections, and negotiations to secure new business and build strong, long term relationships with key partners.
Fully responsible of accounts under his/her management, including contracting, updating profile, monitoring production and renewing contracts.
Promote and sell our event spaces for weddings, meetings, incentives and other special occasions.
Collaborate with the events team to ensure seamless execution and exceptional guest experiences.
Prepare and follow up of quotes and groups proposals, converting leads into sales opportunities.
Maintain accurate records of sales activities, client interactions, and booking details.
Prepare regular reports and forecasts on sales performance and market opportunities.
Stay informed about market trends, competitor activities, and industry developments, providing insights and recommendations based on market research to refine sales approaches and enhance our competitive edge.
Maintain good relationships with counterparts at competing hotels; promote all Raffles Hotels whenever possible.
Attend hotel client events and overseas events (tradeshow, corporate events) as necessary to engage with potential clients, for networking and building strategic partnerships.
PERSONAL ATTRIBUTES Strong interpersonal and communication skills with the ability to engage and influence clients and business partners.
Able to develop positive relations with colleagues and management.
Strong organization and time management skills in prioritizing work assignments and to manage multiple priorities effectively.
Ability to calmly and effectively execute last minute requests.
Excellent follow-up and documentation skills.
Understanding and ability to work collaboratively within a multi-cultural team environment.
Professional demeanor and a polished appearance that aligns with the luxury standards of the hotel - service industry experience preferably in a four- or five-star hotel.
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