Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2's 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. We are looking for a smart, inquisitive, passionate, organized and creative individual to work with the Lucid sales team to accelerate the growth of our thriving suite of products: Lucidchart, Lucidspark, and Lucidscale. A Solution Engineer is respected as a product expert and sought after to navigate challenging customer requests and needs. They represent a valuable service to the Sales and Product organizations by understanding and demoing the product suite, as well as crafting business solutions that solve real-world problems for our clients. You will work directly with customers as the primary technical point of contact throughout the sales cycle.Responsibilities: Create and deliver custom technical demos of the Lucid products to prospects and customersEnable customers to use Lucid in unique and valuable waysAnswer security related questions and alleviate concernsEngage frequently with Product and Engineering teams to relay customer challenges and successesOther duties as assignedQualifications: 1-2 years in Solution Engineering customer facing experienceAn undergraduate degree in Engineering, Information Systems, Economics, or other STEM focus with strong academic performanceDemonstrated interest in customer successExcellent written & verbal communication skills, including presentation acumenPrior colleagues would describe you as passionate, hard-working, fun to be around, and someone who takes initiativeStrong technical backgroundCan easily thrive working in a fast-paced, start-up-type environmentDetail-oriented, organized and a good team playerBias towards finding solutions vs. shutting down ideasCan relate to Lucid Software's products and cultureThis role requires that you work out of our Melbourne office two days per week on Tuesday and Thursday.Preferred Qualifications: Experience working in B2B SaaS or in sales, with enterprise clients a plusExperience with coding, Excel formulas, or other technical software tools.Familiarity with Cloud Networking Architecture or Information Security is a plusDesign savvy and familiar with current UX design trendsExperience with SCRUM/Agile methodologiesFamiliarity with JavaScript/CSS/HTML/DOM manipulation#LI-MK1
