Attractive Base + Uncapped Commissions + Bonuses + Staff Discounts
Join a dynamic team committed to continuing professional development
Are you a skilled communicator who effortlessly connects with others? Do you have a talent for delivering outstanding customer service? Living Unlimited, a leading furniture retailer, is currently seeking a Sales Consultant to join our team.
About UsLiving Unlimited is a vertically integrated, omnichannel retailer of homewares and furniture specialising in leather lounges and outdoor furniture. We're the home of some of Australia's leading brands including Lavita Outdoor, Lounge Life and Sofa Lab.
Since 2009, we've grown from a small online retailer to seven bricks-and-mortar stores and two distribution centres in Sydney, Melbourne and Brisbane with more store openings planned presently.
We're creating a culture of innovation, collaboration and continuous improvement with the goal of crafting a modern furniture retailer that bridges the gap between ecommerce and physical stores.
The RoleAs a Sales Consultant at Living Unlimited, you'll play a pivotal role in creating seamless and exceptional customer experiences. Your journey begins by warmly welcoming customers and offering guidance and orientation. Building rapport and establishing a connection with customers is crucial to understanding their specific requirements.
Your expertise lies in identifying and exploring customers' needs, diving deeper into their preferences and aspirations. You'll skillfully navigate our extensive range of products, materials, and services, guiding customers towards the solutions that best align with their unique requirements.
Nurturing the customer relationship is a key aspect of your role. You'll maintain contact with customers, providing ongoing assistance and sharing our unique selling propositions. By addressing any concerns, setting realistic expectations, and providing reassurance, you will create an atmosphere of trust and confidence. At the end, you'll simply ask the customer for the sale.
As a Sales Consultant, your guidance extends beyond the purchase. You'll accompany customers throughout their entire journey with us, ensuring their satisfaction even after the sale. By building and maintaining strong customer relationships, you'll cultivate loyalty and create lasting connections.
Join our team as a Sales Consultant at Living Unlimited, where you will have the opportunity to make a significant impact on our customers' experiences and be an integral part of their journey towards transforming their living spaces.
Tasks & ResponsibilitiesMeet and exceed sales targets for profit, revenue, conversion rate, and average order valueDemonstrate in-depth knowledge of products and suggest improvements to product and sales processesDevelop and nurture leads through various channels including in-store, online, and over the phoneClearly understand and follow the sales processCustomer Service:Welcome customers to the store and respond to their inquiries in-store, online, and over the phoneEstablish and maintain good customer relationships to ensure customer satisfactionService existing accounts and demonstrate a clear understanding of company policyAdministration:Ensure all orders and customer information are entered correctly and accurately in the systemMaintenance:Ensure the showroom and products are well presented and tidyEnsure showroom products are displayed with correct price tagsReporting:Provide regular reports on sales and customer feedback to the Store Manager/Team LeaderQualificationsPrevious experience in sales or customer service preferred but not necessaryExcellent communication and interpersonal skillsStrong organisational and time management skillsAn ability to work independently and as part of a team.Demonstrate professionalism by being well presented, punctual and reliableProficiency in basic software applications, computers, tablets, smartphones and other devices #J-18808-Ljbffr