At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The PositionAs a Customer Account Manager, you will take ownership of a designated portfolio of customers, ensuring their satisfaction and loyalty by delivering exceptional service and innovative solutions.
Acting as a trusted advisor, you'll proactively manage relationships, secure contract renewals, and drive growth by aligning our services with customer needs.
The ResponsibilitiesAccount Ownership: Manage a portfolio of customers, building and nurturing strong relationships.Customer Retention: Proactively identify and mitigate risks, ensuring long-term customer loyalty.Contract Negotiation: Lead strategic negotiations to secure favorable renewals and agreements.Strategic Planning: Develop and execute tailored account strategies for short- and long-term growth.Product Expertise: Maintain in-depth knowledge of Iron Mountain's offerings to deliver value-driven solutions.The PersonProven experience in account management or customer relationship roles.Strong negotiation and strategic planning skills.A customer-first mindset with a focus on delivering value and satisfaction.Excellent communication and interpersonal abilities.Familiarity with Iron Mountain's services or the information management industry is a plus.Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to ******. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law
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