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At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: about-us
Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.
About the role: The Sales and Service Engineer, Tasmania is responsible for delivering customer value and driving accelerated growth. You, together with your support team, are responsible for strategic sales and service targeting of large municipal channel accounts with multiple influencers in their assigned geographic territory. In addition, you will be an advocate for Hach's products, from instrumentation and reagents to fully integrated solutions and services. With a hybrid working arrangement, this highly autonomous role requires strong leadership, business acumen, planning, and the ability to execute strategically.
This position is part of the Southwest Australia Municipal located in Perth and will be a remote role.
What You'll Be Doing (Job Responsibilities) The Sales and Service Engineer responsibilities include (but are not limited to):
Your sales responsibilities will include – Identify, develop, manage, and retain revenue-generating opportunities for the organization through the strategic & tactical sales and support of all product and service lines.Manage the sales process from incoming qualified leads to product & services delivery, working with marketing, customer service, operations, technical service and supply chain to ensure the highest level of customer satisfaction.Oversee the execution of planned sales activities and their capture in Hach CRM, Salesforce.com (SFDC).Your Service responsibilities will include – Use established ISO work instructions to provide repair and preventative maintenance services for all Hach equipment.Work cooperatively with Service team and field sales staff to promote customer satisfaction.Provide service phone support for customers while in their office and while traveling as required.Be highly motivated and able to work without supervision.Actively promote contractual service agreements and upgrade purchases of new equipment.Determine the amount to bill customer within a framework of charges.Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.What We Are Looking For (Skills & Qualifications) 2-3 years B2B experience selling complex technical products and solutions.Trade certificate or 5+ years' experience in Instrumentation or process control systems required.Restricted Electrical or Full Electrical License preferred.Mastery of PM, diagnostics & repair on core products as required.Ability to travel up to 70% of time within the assigned territory.Occasional international travel may also be required for training and/or annual conferences.Strong customer focus, flexible and adaptable to changing environment and needs.Valid driver's license.Diversity, Equity, and Inclusion | Veralto: At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Sales and Service Engineer?Do you have customer service experience?What's your expected annual base salary?How much notice are you required to give your current employer?Do you have a current Australian driver's licence?Do you hold a current electrical licence?Researching careers? Find all the information and tips you need on career advice.
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