If you're looking for a career with our Inclusive Collection, please click here to view job postings.About HyattHyatt is a place of learning – similar to a university.
The company offers many ways for me to learn and grow, both professionally and personally.At Hyatt Place Melbourne Caribbean Park, our approach is purposeful and uncomplicated, designed with one goal in mind: to help guests get the most out of their stay, so they can get the most out of their lives.Opened in February 2022, Hyatt Place Melbourne Caribbean Park sets a new standard of accommodation located in the south-eastern suburbs of Melbourne, a mere 27 kilometres from the CBD.
Ideally located for business and leisure travellers, the hotel boasts 171 stylish guestrooms, comprising Archie's Farm Restaurant & Bar, grab-and-go food market, lobby lounge, 24-hour fitness center, and flexible event space for up to 150 people.We are looking for a motivated, results-driven Sales and Events Coordinator to work within the Sales & Marketing team to engage their expertise and customer focus in all facets of event sales and planning, positioning the hotel as the market leader in the region.If you have an inner drive to love what you do – and do it well – then please read on as you're somebody we want within our Hyatt Place team.About the RoleReporting to the Director of Sales, you will be responsible for quoting, contracting, management, planning, and organisation of our meetings, conferences, and events at Hyatt Place Melbourne Caribbean Park.This role will involve you working as an integral member of the team to establish Hyatt Place Melbourne Caribbean Park in the marketplace.
Your role will require you to build strong client relationships both internally and externally, as well as maintaining and managing group and event requirements throughout the enquiry and planning stage.You will be responsible for managing the end-to-end event and group enquiries of the hotel, be skilled in business conversion techniques, and upsell all confirmed events to leverage additional revenue opportunities.
You will be highly organised with attention to detail and a creative flair to execute successful events for our business and social clientele.As part of the Sales & Marketing team, you will be a spokesperson and voice-of-brand.
You will have a real impact on the growth and evolution of Hyatt Place Melbourne Caribbean Park, working with people who are incredibly motivated and passionate about what they do inside and out.Main ResponsibilitiesResponsible for conversion, planning, and executing all MICE group and event bookings at the hotel, ensuring correct processes are followed, including contracting, rooming lists, group blocks, deposits, and event orders.Review hotel MICE systems to ensure correct booking procedures, including group room and meeting programmes, catering setup and themes, contractual agreements, etc.Obtain all the Clients' event requirements and communicate this information to Excom and operational Department Heads through Group Briefs, Event Orders, and in weekly meetings and emails.Follow up with clients at the conclusion of events to ascertain feedback and opportunities for re-contracting.Follow all Hyatt Event Standards for answering phone/email enquiries, preparing proposals and contracts, conducting site inspections, planning events, creating event confirmations, event execution, and event follow-up.Fully and correctly use Envision (EMS) systems by following all policy and procedures, running regular audit reports to ensure a high standard of usage is maintained.Maintain complete records of all sales agreements, contracts, and quotes for the hotel as per Hyatt's Policies & Procedures.Ensure effective and efficient day-to-day planning of all meeting, event, and MICE programmes, including administration and reporting systems.Seek all new revenue opportunities across a variety of market segments, taking enquiries, creating proposals and contracts, managing group rooming lists, table plans, and other event collateral as required by the hotel and clients.Proactively grow and maintain a portfolio of corporate accounts for conferencing and accommodation.Prospect new business leads and seek referral opportunities.Ability to stand and move throughout the hotel property and continuously perform essential job functions as necessary.Develop awareness and reputation of the hotel and the brand in the local community.Perform other duties as assigned.Our values of Empathy, Creativity, Fun, Humility, Integrity, and Respect are at the core of what we do.
Our family atmosphere is what keeps our associates highly engaged.
To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt.Join us at an exciting time as we grow and develop not only our portfolio but also our people.
At Hyatt Place Melbourne Caribbean Park, we work hard, and we make working hard look fun.
This is your opportunity to shine and be a part of something great.
If you believe you have what it takes and want to join our team, then we want to hear from you!Must have full working rights for AustraliaQualifications2+ years' experience in a similar role.Must love events and have a strong passion for events culture.Highly motivated, energetic, and results-driven with exceptional organisational skills.Excellent client relationship and management skills.Strong communication, presentation, and time management abilities.Flexible and versatile.Excellent written and verbal communication skills.Use and analyse data to make informed decisions.Proactive and able to make sound judgements.Excellent organisational skills with the ability to prioritise and juggle a busy workload.
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