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At Medibank, we know our greatest potential lies in the people who work with us.
We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
About the Community Team: At Medibank, we're dedicated to our purpose, "Better Health for Better Lives" for both our people and our customers.
Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust.
This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people.
About the Role: We have an exciting full-time opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant at our Highpoint VIC store.
As a Local Community Consultant, you play a pivotal role in bringing Medibank products and services to your local community.
You are encouraged to show individual accountability and responsibility for supporting customers end-to-end with outstanding service.
Key Responsibilities: Support customers with outstanding service across various communication channels (in-store, phone, community, messaging).Adapt to new challenges and ensure customers are always front of mind.Engage with customers to provide tailored and personalised experiences.About You: You are a multitasking superstar with the ability to apply your knowledge across various channels.You thrive on providing great service to the local community.You are self-motivated and results-focused.You possess strong diligence in providing the right products and services.You are a supportive team player willing to step outside your nominal role.Why You'll Love It Here: Flexible Working: Enjoy the freedom to work in-store, from home, or out in the community.Growth Opportunities: Access a range of skills development and career pathways.Supportive Environment: Work in a culture that values your well-being and encourages new ideas.If you are a customer service extraordinaire and want to help your local community through a multi-channel approach – we want to hear from you.
Inclusion and Accessibility We believe in everyone's potential and strive to make Medibank inclusive for all.
We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals.
For any adjustments or alternative formats during the recruitment process, please contact us at ******.
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