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At Medibank, we know our greatest potential lies in the people who work with us.
We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
About the Community Team: At Medibank, we're dedicated to our purpose, "Better Health for Better Lives" for both our people and our customers.
Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust.
This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people.
About the Role: We have an exciting full-time opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant at our Sydney store.
As a Local Community Consultant, you play a pivotal role in bringing Medibank products and services to your local community.
You are encouraged to show individual accountability and responsibility for supporting customers end-to-end with outstanding service.
Key Responsibilities: Engage with customers across various channels including in-store, on the phone, and messaging.Provide tailored support and solutions to meet customer needs.Maintain accuracy in customer interactions and protect customer privacy.Collaborate with team members to enhance service delivery.About You: You are a multitasking superstar with strong service skills.You thrive on providing great service to the local community.You are self-motivated and results-focused.You have strong diligence in providing the right products and services.You are a supportive team player willing to step outside your comfort zone.Why You'll Love It Here: Flexible Working: Enjoy the freedom to work in-store, from home, or in the community.Growth Opportunities: Access skills development and career pathways.Supportive Environment: Work in a culture that values well-being and encourages new ideas.If you are a customer service extraordinaire and want to help your local community through a multi-channel approach – we want to hear from you!
Inclusion and Accessibility: We believe in everyone's potential and strive to make Medibank inclusive for all.
We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.
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