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At Medibank, we strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
About the Community Team:
At Medibank, we're dedicated to our purpose, "Better Health for Better Lives" for both our people and our customers. Our geographically based, cross-functional teams enhance connection and trust, resulting in longer and more sustainable relationships with our customers.
About the Role:
We have an exciting full-time opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Burwood Store. As a Local Community Consultant, you will bring Medibank products and services to your local community, showing individual accountability and responsibility for supporting customers end-to-end with outstanding service.
You are curious, creative, and enjoy taking accountability for delivering results, adapting easily to new challenges to ensure that your customers are always front of mind.
About You:
You are a multitasking superstar with the ability to apply your knowledge across various channels including virtual messaging, face-to-face, and phone-based systems. You thrive on providing great service to the local community, with a focus on growing and maintaining your customer base. Being self-motivated and results-focused are part of your personal 'DNA'. You possess strong diligence in providing the right products and services to your customers, ensuring interaction accuracy and the protection of their privacy. Your formidable team spirit makes you a supportive team player, willing to step outside your nominal role to test ideas and support your peers. Why You'll Love It Here:
Flexible Working: Enjoy the freedom to work in-store, from home, or out in the community, depending on business requirements. Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank. Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success. If you are a customer service extraordinaire and want to help and support your local community through a multi-channel approach, we want to hear from you!
Inclusion and Accessibility:
We believe in everyone's potential and strive to make Medibank inclusive for all. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us at
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