The FAA Group has been operating for over 30 years servicing over 20,000 clients. We provide a wide range of financial services and products to a range of clients in both the government and private sectors.
Based on the Sunshine Coast, we are in a substantial growth phase; as such we have a unique opportunity for Administration Support to join our team in our Maroochydore office.
Key Role Responsibilities
In this role, you will be responsible for providing high-quality client service and administration support within a team environment. You will primarily be handling incoming enquiries from our clients and help facilitate the smooth operation of all client-associated activity including administration and client liaison both in person and by correspondence.
Skills / Attributes Required
Ability to deliver excellent customer service
Excellent communication skills and ability to build rapport easily with clients
Excellent Maths and English skills
Excellent telephone manner
Effective administration and time management skills
Ability to work under pressure
Highly organised
Extremely diligent with your attention to detail
Good computer skills and knowledge with aptitude to learn new systems
Proven ability to take ownership, demonstrate initiative and problem-solving
The ability to blend into a vibrant and energetic team
Can-do attitude
Opportunities to be trained in the following:
Telephone and F2F contact with clients
Internal CRM and Diary management
Salary Packaging
Novated Leasing
Estate Planning
Loan Writing
Insurance and Investment processing
Taxation return preparation
Property Management
Investment Property client assistance
What's in it for you?
FAA is a family-owned and operated business based on the Sunshine Coast providing a magnificent lifestyle with many other advantages:
Dynamic and growing organisation
Professional development
Regular training provided
Efficient systems & processes
Access to our comprehensive range of services
Monthly Team Development Club activities, staff BBQ's and Awards
To Apply
Submit your resume, as well as a cover letter outlining your ability to meet the attributes required.
You must have the right to live and work in this location to apply for this job.
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