Job Description - Sales Account Manager (SAL00000041)
Job Description Description As a successful Sales Account Manager, your primary responsibility is to cultivate strong relationships with existing customers, with a focus on both retention and growth.
You will serve as the main point of contact for customers, ensuring their needs are met, addressing concerns, and identifying opportunities to expand the relationship.
Your role is pivotal in driving customer satisfaction, loyalty, and long-term business growth, with a strong focus on building trust to understand customer needs and create tailored solutions.
This role would be suitable for a people-oriented, empathetic, and persuasive professional looking to make an impact.
It requires a supportive, structured, and collaborative individual that takes accountability and thrives on results.
Based in the Townsville Depot, you will work closely with the Operations team to support the region from Townsville to Mareeba.
Key Responsibilities Proactively engage with customers to understand their needs, challenges, and goals, allowing you to present tailored solutions to enhance customer satisfaction and drive mutual growth.Take responsibility for the onboarding process, ensuring a seamless transition to active client status.Assume ownership of customers upon rate signing, clarifying service agreements and rates.Foster strong relationships with customers to grow business and drive long-term success.Implement strategies to enhance customer loyalty and satisfaction.Monitor and address customer concerns with a timely and empathetic approach.Analyse customer trading patterns and proactively mitigate churn risks.Undertake contract renewal processes, delivering personalised information to clients.Maintain accurate and complete customer information in the CRM system.Share insights with internal teams to align strategies and improve service delivery.Build strong working relationships with internal stakeholders and ensure seamless information sharing.What We're Looking For 5 years' experience in a transport or logistics environment.Demonstrated success in a transport sales environment, with a strong understanding of Freight, Logistics, and Forwarding (FLF) services.Experience in managing the entire sales process, from prospecting and onboarding to retention and portfolio growth.Strong communication and persuasion skills, with a solutions-driven approach.A detail-oriented mindset with the ability to manage multiple priorities in a fast-paced environment.Confidence in working within established guidelines and policies.What you'll get in return: Hands-on leadership, welcoming culture in a well-established transport company.Training and development to help build your career and equip you for success.Supportive and inclusive team culture that empowers you to do your best work.Workplace Benefits Program providing discounts to many major retailers covering your everyday expenses, like groceries, home goods, health insurance, and home internet.Free access to our Employee Assistance Program, Mental Wellbeing Program, and Workplace Banking Program.Recognition programs where you are rewarded for your contribution to the business.Comprehensive onboarding and ongoing support.Why Join Followmont Transport? At Followmont, we are committed to fostering a culture of accountability and thoroughness.
In this role, you'll be part of a professional work environment where high-quality, detailed work is valued.
You will play a key role in ensuring our operations meet the highest compliance and safety standards, helping us maintain our reputation for excellence.
How to Apply: Join a team where precision, accountability, and excellence drive success.
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