As an Account Manager within the Commercial Finance Sales team, you will be responsible for managing a portfolio of customers across multiple industries to provide first in class customer experience and robust customer lifecycle management strategies in order to drive customer retention and incremental growth by both Relationship Management and Business Development activity.
You will be required to work closely with representatives of existing and prospective distributors and dealers across both Australia and New Zealand. The role will also be a key liaison on designated accounts with internal departments of DLL including Business Support, Credit, Settlements, Customer Service, Collections, Finance and Asset Management.
The role will be directly responsible for key designated accounts, with an individual sales target and will report into the Senior Relationship Manager, Commercial Finance. Typical KPIs will include business development targets (new and existing), margin and other income, partner satisfaction, call activity, and compliance.
Day to day Expand and maintain existing partnerships through proactive relationship management. Increase new business volume and DLL share of partner business, through regular call cycles & visitations, problem solving, and process improvements.
Signal sales opportunities for follow up by the business development team for new partner acquisition.
Oversee designated new partner onboarding and training, covering finance product information, DLL's value proposition to partners and their customers, details on the transaction origination process end-to-end, and other information to develop successful partnerships.
Continuously monitor and follow-up on leads in the pipeline with existing partners (and prospects).
Handle first-line escalation for non-standard enquiries, including pricing, changes in terms & conditions, priority deal management and settlement exceptions. Also act as first-line support for partner queries on deal status for designated accounts and other matters.
Work with partners to drive efficiencies and process improvement, in particular to streamline the handling of incoming applications, approvals and settlements as required.
Oversee and manage the portfolio across designated partners, ensuring that the portfolio is compliant with DLL requirements.
Your Profile Working rights in Australia
Minimum 5 years' experience in a comparative inside sales or relationship management role.
High level of interpersonal skills, including an ability to develop close relationships at all levels, and across new referral partners, existing partner contacts, and DLL internal (local and global) stakeholders.
Self-starter, able to self-motivate and work autonomously.
High attention to detail, and a strong compliance focus.
Deadline driven, and with excellent time management skills.
Able to work in a fast-paced environment and with an adaptive approach.
Demonstrated experience in identifying customer needs, and going above expectations in delivering solutions that exceed expectations.
A growth mindset, with proven ability to constantly improve oneself .
All members enjoy Two working days per year volunteering for a local charity.
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Click this link for an overview of all the benefits in your region.
DLL's wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:
Connection – Build meaningful connections with other members
Health – Manage mental, emotional, and physical health
Finance – Provide learning opportunities to help members achieve personal financial health
Lifestyle – Maintain balance between work and life priorities
These are the things that matter to our members and the wellbeing of our members matters to DLL!
Settling in
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.
But for all of our differences, we share one thing in common: each of us are members of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.
Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.
We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world .
Good to know The selection process may involve an assessment
Applications via email will not bereviewed. Please apply online via our career website
DLL's referral program applies
The position will close as soon as we find a suitable candidate
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
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