About the Company
SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.
We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.
Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we're focused on understanding and meeting our customers' expectations.
As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.
We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.
About the role
The Quality Manager plays a pivotal role within AWQC's Laboratory Services team, overseeing quality management, auditing, and assurance services to enhance productivity, efficiency, and customer satisfaction. This position ensures the effective delivery of AWQC's quality management systems and processes, maintaining compliance with all necessary accreditations, certifications, and licenses.
Your experience in Quality Management within a laboratory setting equips you with the skills to excel in a fast-paced environment. You possess a keen eye for detail and a robust understanding of quality and laboratory standards. Your ability to manage and inspire a team, coupled with your deep knowledge of continual improvement practices, makes you the ideal candidate to drive our quality agenda forward. Your tactical mindset and ability to implement continuous improvement initiatives set you apart, ensuring that our standards not only meet but exceed expectations.
Key responsibilities include:
Leadership and Team Management: Inspire and manage a team to enhance organisational effectiveness. Develop and deploy innovative solutions to boost productivity and foster a culture of performance and quality. Change Facilitation and Continuous Improvement: Lead the implementation of change initiatives and drive ongoing improvements in quality standards. Quality Management: Oversee and safeguard quality systems and procedures. Continual Improvement Program Implementation: Implement the laboratory's Lessons Learnt Framework continual improvement program, ensuring it aligns with the broader business strategy. Audit Management: Manage internal and external quality audits, executing corrective actions as necessary to maintain high standards. Safety culture: Build and sustain positive working relationships within the team. Foster a culture of safety and wellbeing, ensuring the team works collaboratively towards shared business objectives. Your success in this role will come from:
Tertiary qualifications in quality management, business, science, engineering, or related fields, with a minimum of 5 years industry experience. Extensive experience in managing a quality management system including NATA17025 and strong knowledge of ISO9001 standards. Proven leadership ability in driving continuous improvement and enhancing productivity in laboratory and/or production environments. Strong planning and organisational skills with the ability to manage multiple programs/projects concurrently. Expertise in championing quality and safety in laboratory settings. Excellent communication and interpersonal skills, with the ability to effectively communicate across diverse audiences and write reports, procedures, and deliver presentations. Strong skills in managing and developing teams. It is a requirement of this role to hold and maintain a current and valid driver's licence at all times. Applications close 4pm, 10 January 2025.
A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.
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