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Department: SB SEQ North
Division: Suncorp Bank
About UsAt Suncorp Bank, you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the RoleAs an S&S Banking Consultant, you will provide outstanding levels of sales and service, supporting customers via face-to-face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
Role Type: Permanent, Flexible Part Time (20 hours/week)
Note: All training required will be full time (first 3 months)
What will your day look like?As an S&S Banking Consultant, you will:
Deliver customer-obsessed service that drives customer satisfaction and first call resolution.Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.Contribute to a team culture that is balanced across people, customer, risk, and performance.Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.What will you bring?To grow and be successful in this role, you will ideally bring the following:
Experience in delivering high quality customer experience.Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.Effective interpersonal and communication skills (written & verbal).Demonstrated ability to work as a supportive team member.Committed to self-development and opportunities to increase capability in role.Computer literacy and navigation skills.You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at Suncorp Bank and the ANZ Group, visit careers. You can apply for this role by visiting ANZ Careers and searching for reference number 82435.
Job Posting End Date #J-18808-Ljbffr