Department: SB SEQ Central & West
Division: Suncorp Bank
Location: Brisbane
About UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the RoleAs a S&S Banking Consultant, you are to provide outstanding levels of sales and service supporting customers via Face to Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
What will your day look like?As a S&S Banking Consultant, you will:
Deliver customer obsessed service that drives customer satisfaction and first call resolution.Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.Contribute to a team culture that is balanced across people, customer, risk, and performance.Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.What will you bring?To grow and be successful in this role, you will ideally bring the following:
Experience in delivering high quality customer experience.Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.Effective interpersonal and communication skills (written & verbal).Demonstrated ability to work as a supportive team member.Committed to self-development and opportunities to increase capability in role.Computer literacy and navigation skills.You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
Job Posting End Date
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