Rydges North Sydney – Guest Services Agent

Details of the offer

About EVT   When you join EVT, you are joining one of Australia and New Zealand's leading experience companies.
EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic.
At EVT, we're the shakers and the Daymakers.
The experience creators.
The possibility makers and opportunity takers.
We aim to make a positive impact on our people, communities and environment, every day.
About Rydges   Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach.
Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service.
About Rydges North Sydney Rydges North Sydney is a classic 168 room hotel, nestled in the heart of North Sydney – our hotel emerges as a contemporary sanctuary.
This newly transformed hotel is an ideal base for guests arriving for business, leisure, or family escapades.
Located just a stone's throw from picturesque Sydney Harbour, it provides a tranquil retreat with easy access to the bustling CBD.
About the Role Guest Check-In/Check-Out: Welcoming guests, processing their check-in and check-out, and ensuring a smooth transition.
Customer Service: Addressing guest inquiries, resolving issues, and providing information about the hotel and local attractions.
Administrative Tasks: Maintaining records, processing payments, and managing correspondence.
Coordination with Other Departments: Communicating guest needs and special requests to housekeeping, maintenance, and other departments.
Upselling Services: Promoting hotel amenities and services, such as dining options to enhance guest experience.
Benefits & perks   At EVT, we want our people to experience our businesses and be brand and experience advocates.
So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ's largest and most diverse experiences company.
Skills & experience   A strong background in Reservations and/or Front Office is preferred.
Outstanding written & verbal communication skills.
The ability to multi-task as well as work under pressure.
A team player, with flair for sales.
Impeccable attention to detail.
Flexible availability Experience with Opera PMS will be highly regarded.
If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.


Nominal Salary: To be agreed

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