Lovedale, Newcastle, Maitland & Hunter NSW
Front Office & Guest Services (Hospitality & Tourism)
Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach.
Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service.
Second biggest hotel company in Australia.
The award-winning Rydges Resort Hunter Valley consists of a mix of 418 hotel rooms and outside villas.
The resort is a sprawling playground in the heart of wine country, where there's something special for everyone!
2024 Winner - NSW Awards for Excellence as Regional Superior Hotel, Best Innovation Project & Workplace Health & Wellbeing Property.
Free Duty Meals : Enjoy complimentary meals during your shift to keep you energized and satisfied.
Free Golf : Take advantage of free golf on our stunning resort grounds.
Free Onsite Car Parking : Convenient and hassle-free parking available for all employees.
Wellbeing Program : Access to coaching sessions each year, along with a variety of wellbeing resources to support your personal and family health.
Team Member Discounts : Incredible discounts from your very first day on the job, including:50% off stays at EVT hotels (Rydges, QT, Atura, Lylo, and more) $2 movie tickets plus discounts on Moonlight, Gold Class, and Candy Bar items Exclusive savings at Thredbo : Winter and summer savings on lift passes, rentals, and more Career Growth : Rapid career progression opportunities within our EVT network, which includes a diverse range of brands and experiences across Australia and New Zealand.
Community Involvement : Be part of local community initiatives, volunteering, and charitable giving through the EVT Foundation.
Diverse Experiences : Work for Australia and NZ's largest and most diverse experiences company, with opportunities to explore new roles, locations, and career paths.
About the role
We are seeking an enthusiastic and dedicated professional to join our team in a Front Office as a casual Guest Service Agent .
As the ideal candidate, you'll have a robust background in a similar environment, with a strong commitment to delivering exceptional guest experiences.
At Rydges Resort Hunter Valley , we pride ourselves on providing exceptional resort accommodation and creating unforgettable experiences for our valued guests.
Whether they are here for a relaxing leisure holiday, attending large meetings and conferences, or celebrating a spectacular wedding, we are committed to delivering excellence at every turn.
Skills and Experience:
Guest Interaction: Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
Express genuine appreciation when bidding guests farewell.
Communication: Exhibit exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
Multitasking: Capable of managing multiple tasks efficiently while maintaining a high level of service under pressure.
Teamwork: Work collaboratively with other team members to ensure smooth operations and enhanced guest satisfaction.
Professional Conduct: Maintain a professional demeanor and presentation at all times, including impeccable grooming standards.
Phone Etiquette: Answer telephones with appropriate etiquette, providing clear and helpful information.
Attention to Detail: Display strong attention to detail, especially when handling guest requests and performing tasks.
Opera PMS Experience: Experience with Opera Property Management System (PMS) is highly regarded.
Flexibility: Available to work a flexible schedule across seven days a week, including late nights, weekends, and public holidays.
Valid Driver's License: A current New South Wales driver's license is required.
Legal Right to Work: Applicants must have the legal right to work in Australia, as sponsorship is not available.
Police Check: All successful candidates must be willing to undergo a National Police Check.
A strong sense of professionalism and attention to detail.
Ability to work effectively in a fast-paced, dynamic environment.
Team-oriented with a passion for delivering outstanding service.
Strong interpersonal skills and a positive, can-do attitude.
If you thrive in a customer-focused role and are looking to be part of a dynamic, supportive team, we encourage you to apply!
Only shortlisted candidates will be considered.
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