Front Office & Guest Services (Hospitality & Tourism)
Casual/Vacation
When you join EVT, you are joining one of Australia and New Zealand's leading experience companies.
EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic.
At EVT, we're the shakers and the Daymakers.
The experience creators.
The possibility makers and opportunity takers.
We aim to make a positive impact on our people, communities and environment, every day.
About Ode Hotels
Ode Hotels are stories to stay in.
The kind of places that are part of something bigger.
That's the beauty of old buildings: they beckon you to read between their lines.
Stained glass has a colourful past.
Sandstone traced is nature's braille.
As time goes by, community and culture leave their indentations, and guests leave wanting to come back.
Preservers of place, and forever open to possibility, Ode Hotels are spaces that hold space.
About The Old Clare
A darling of the Ode anthology, The Old Clare Hotel is a classic you'll never want to put down.
She knows the area like the back of her hand, turning neighbours into friends and tourists into locals.
Here, community and creativity run deep, and true to Clare's humble beginnings, her down to earth nature is disarmingly friendly.
Stretching across two iconic heritage-listed buildings, The Old Clare Hotel is wise beyond her years, curated with the curious in mind.
About The Role
Step into a role where every guest interaction becomes a memorable part of The Old Clare's story.
As our Front Office Supervisor, you'll bring warmth, creativity, and passion to our front desk, curating an experience that's as gracious as our hotel.
With a flair for engaging guests and creating lasting connections, you will be a welcoming face from check-in to farewell, setting the stage for an unforgettable stay.
Your key responsibilities will include:
Greet guests with genuine warmth, guiding them through check-in and check-out with seamless hospitality.
Go beyond service to understand our guests' needs, ensuring each stay is comfortable, memorable, and uniquely tailored to them.
Lead the daily flow of the front desk, creating a smooth and welcoming environment that embodies The Old Clare's charm.
Be confident and proficient with all front and back-office equipment, systems, and programs.
Respond to guests' emails, calls, and inquiries warmly and professionally, always aiming to exceed expectations and add a personal touch to each interaction.
Well versed in WH&S policies and procedures, ensuring a safe and welcoming environment for both guests and team members.
Step in to assist other departments when possible.
Skills & Experience
Previous experience in a 5-star hotel setting with a dedication to exceptional hospitality will shine through.
You are driven by a passion to exceed guest expectations; you naturally look for ways to enhance each guest's experience.
You bring exceptional communication and interpersonal skills, connecting easily with guests and colleagues alike.
Flexible, reliable, and solution-focused, you bring positivity to any team and handle challenges with grace.
With a polished appearance and a warm smile that lights up the room, you represent our hotel's commitment to hospitality.
A current RSA and First Aid certification are preferred, but not required.
If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here .
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