Newcastle, Newcastle, Maitland & Hunter NSW
Front Office & Guest Services (Hospitality & Tourism)
We are seeking a talented, vibrant and dynamic QT Guest Service Agent, that will bring individuality, creativity and passion into turning the ordinary into extraordinary.
Looking for a fun and exciting place to work this summer?
We'll have you covered!
About EVT
QT Hotels & Resorts is part of EVT, one of Australia and New Zealand's leading experience companies.
EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic.
About QT
A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk.
And our people?
With personalities as unique and extraordinary as each property, individuality is more than encouraged.
What will you bring to the mix?
About QT Newcastle
Heritage on the harbour, QT Newcastle's the newest QT on the block.
Escape yesterday's gravity and work amongst hospitality stars across our 104 guest rooms, Jana Restaurant & Bar and Rooftop at QT.
With a breezy commute and CBD sea views, QT is calling for absolute Daymakers.
How will you answer?
About the role
The Guest Service Agent challenges our expectations and brings new and exciting ideas to create exceptional guest experiences across our amazing spaces.
Being the point of call for all hotel interactions, from making reservations, greeting guests, helping colleagues to making restaurant bookings.
Ensure a clear and comprehensive hand over occurs every shift.
Ensuring that all cashiering policies and procedures are followed.
Everyday administration, reception and adhoc tasks.
Skills & experience
A passion for the service and hospitality industry.
Excellent customer relations, problem solving and communication skills.
To achieve a level of service quality that consistently meets and exceeds the expectations of guests.
Team player, outgoing and happy personality and a passion for delivering the best customer service possible.
Ability to take initiative, prioritize and multi task.
Proactive and positive mindset with a 'can do' attitude that is contagious Working knowledge of a hotel property management system such as Opera Infrasys & Optii Your application will include the following questions:
How many years' experience do you have as a Guest Services Attendant?
Do you have customer service experience?
Which of the following Microsoft Office products are you experienced with?
Which of the following statements best describes your right to work in Australia?
Do you have experience in a role which requires relationship management experience?
Do you have a current Police Check (National Police Certificate) for employment?
Do you have a current Australian driver's licence?
As part of the Australian-owned Event Hospitality & Entertainment group, we're a reliable, accountable employer and a loved place to work.
The experience of creating over 125 destinations has taught us how to take care of people across some of Australia and New Zealand's most loved brands including QT, Rydges Hotels & Resorts, Atura Hotels, Event Cinemas, Moonlight Cinemas, Greater Union & BCC Cinemas, GU Film House, Cine Star, Thredbo Alpine Village & Resort, the State Theatre and more.
Our value rests on our people, and we value the contribution every individual makes.
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