Overall job purpose To provide an efficient, high quality advice and assessment service for people who are homeless or threatened with homelessness, ensuring that customers' circumstances are investigated and their housing and support needs are assessed and met, in accordance with the homelessness legislation, statutory guidance and the Council's policies and procedures.
Key tasks and responsibilities Manage all cases effectively, including providing advice on, and investigating all homelessness applications fully, to ensure relevant enquiries are completed; the Councils' statutory and homelessness duties are discharged, performance targets are met, and that suitable temporary accommodation is secured for those households the Council has a duty to. Undertake partnership working with other agencies, landlords and internal and external accommodation providers in maximising and monitoring the availability of accommodation and welfare advice for all those in housing need and to prevent homelessness. Work with colleagues to promote private sector accommodation and assist service users to make use of ancillary services to ensure accessibility and sustainability of tenure, i.e., furniture project and rent deposit schemes. Undertake home visits as appropriate in order to minimise the incidence of parent, relative and friend evictions and to ensure that all necessary steps and actions are undertaken in order to avoid homelessness where possible and practicable. Issue relevant statutory decisions and ensure that any statutory notices required under relevant legislation are served in accordance with the law. Assist in the support and monitoring of the Council's temporary accommodation schemes when the service is under pressure due to demand of re-let units for homeless households or when advisors are absent from work. Assess daily safeguarding referrals in accordance with the Councils safeguarding processes and refer on if necessary when meeting the criteria/thresholds and ensure central restricted safeguarding forms are updated on the internal systems in accordance with safeguarding processes. Undertake relevant referrals to assist vulnerable people, e.g., food parcels, furniture project, financial support, etc., and deliver training as required, promoting the range of options available to relevant stakeholders regarding prevention of homelessness. Umbrella hourly rate – £25.57
Working arrangement – Hybrid
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