Company DescriptionRecognized as the #2 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour.
A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture.
World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination.
In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor.
88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests.
Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty.
Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.Job DescriptionWhat is in it for you:Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleaguesExclusive Employee and Friends & Family Discounts at Fairmont Hotel VancouverExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world!Complimentary meal during your shift through our Colleague Dining ProgramComplimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsHourly pay rate of $26.05 to $29.77What you will be doing:Consistently offer professional, friendly and engaging serviceProcess all external and internal calls by redirecting or assisting the callerTake ownership of the caller's request and ensure follow up according to hotel standardsHave a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and EngineeringMaintain and monitor the "Royal Service" software systemServe as a liaison for Guests requiring information relating to all aspects of the hotelHandle and distribute faxes, voice messages and written messages for internal and external GuestsHave full knowledge of the hotel's emergency proceduresFollow department policies, procedures and service standards as well as safety policiesOther duties as assignedQualificationsYour experience and skills include:Minimum one year recent experience (in the last five years) in a switchboard / front office in a similar size hotel with similar high standards of guest service, or a minimum eight months recent experience (in the last five years) in an administrative position with similar high standards of guest serviceImpeccable grooming and presentationFluency in English language skills, both verbal and writtenStrong interpersonal and communication skillsExcellent telephone manners, telephone voiceStrong typing and clerical skills, organized and detail orientedKnowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera) and Windows, MS Office Suite an assetTechnologically savvy an assetStrong knowledge of Victoria an assetAbility to handle many conflicting priorities at any given time and ability to work well under pressureMust be willing to work flexible shifts including night shiftsA passion for guest service, with prior experience in customer service an assetA hospitality diploma is an assetAdditional InformationPhysical Aspects of Position (include but are not limited to):Sitting for extending periods of timePerforming repetitive workOccasional lifting and carrying of heavy loads.Visa Requirements: Must be legally eligible to work in Canada.
The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada's Castle on the Coast.
The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia.
This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs.
This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic.
Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo!
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