Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. We are looking for people to commence training on Monday 10th February 2025.
Location: West Perth offices & work from home 50% of the time
Working hours: 37.5 hours per week
Shifts: Seven day roster – between the hours of 7.00am - 8.30pm Mon-Fri and 8.30am-5.00pm Sat-Sun
Flexibility: Option to move to a compressed 9-day fortnight after probation (6 months). A compressed 9-day fortnight allows you to work your 75 hours per fortnight over 9 days instead of 10!
Training: You'll be set up for success with 8 weeks of in-depth structured training Mon-Fri, and then move into a rotational shift pattern.
Team: Working for an Insurance market leader, you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development.
The role:Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels.Determining policy coverage and setting clear expectations for members.Provide empathy to members in difficult and vulnerable situations.Receive inbound claims calls while using multiple computer systems simultaneously.Process data and complete various admin tasks.Contribute to business improvements via our continuous improvement and innovation channels.About you:Previous experience in a customer service role and a genuine passion for helping people.Excellent communication skills.Strong attention to detail.Ability to display empathy and resilience during difficult conversations.Strong computer literacy and ability to use many applications at once whilst having conversations.Embrace and participate positively in change.Commitment to putting members at the centre of everything you do.Must be able to work across a seven-day roster. Monday to Friday 7:00am – 8:30pm and Saturday and Sunday 8:30am – 5:00pm.What we can offer you:A workplace culture where our people feel valued, respected and empowered.Work in flexible ways that meet work/life commitments and support wellbeing.Be part of a purpose led organisation that gives back to the WA community.An environment that values ongoing career development.Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.Opportunities for community engagement and corporate volunteering.Applications Close COB Friday 27th December 2024.
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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