Job Description - Claims Management Officer - Recoveries & Settlements (240001L6)
Job Number: 240001L6
Description We are seeking enthusiastic individuals for an opportunity to join our Motor Claims Recovery or Motor Settlements teams in permanent full-time roles. The successful candidates will manage a portfolio of claims where you will be required to identify recovery and settlement opportunities, liaise with internal and external stakeholders, manage complex liability claims, have difficult conversations, and make financial decisions whilst working in a collaborative and motivated team environment.
About the role: Manage a diverse portfolio of either motor recoveries or settlements claims in a proactive and cost-effective manner, ensuring appropriate strategies are applied for the most effective outcome. Make and/or defend indemnity and liability decisions in an accurate and timely manner. Ensure a high standard of customer service is maintained for our internal and external stakeholders. Ensure management of recoveries and settlements is in line with compliance and regulatory standards such as the General Insurance Code of Practice, Insurance Contracts Act, and Debt Recovery Guidelines. Constructively manage negotiations with a view of achieving the best possible outcome across all claims. Actively participate in coaching and training to upskill and build capability within your team. Full Time, Monday – Friday. Flexible working arrangements supported between work from home and Eight Mile Plains office. About you: Strong people skills and a proven ability to work well within a team in a fast-paced environment. Excellent written, verbal, and interpersonal communication skills (including managing emotionally charged situations). Previous experience with debt recovery or claims management in the insurance industry is highly desirable or experience across the banking and finance sector. Demonstrated ability to effectively manage priorities and drive own performance. Strong negotiation and conflict resolution skills. Ability to demonstrate flexibility and adaptability with a willingness to contribute to continuous improvement, skills development, and change. Excellent customer service abilities and advanced verbal, written and interpersonal communication skills. Strong computer skills and the ability to pick up new computer systems. Why join RACQ? It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We've invested in and partnered with sustainable companies, including the introduction of home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.
RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirements, please advise us at the time of applying.
What we offer you: Financial benefits and discounts on a range of banking, assistance, and insurance products. Give back to our communities with paid volunteer leave, payroll giving, and volunteering for community events such as MotorFest. A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave. Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance offers, and free and confidential Employee Assistance Program (EAP). Invest in your development with in-house development programs and access to an extensive digital learning platform. Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments, and/or criminal history checks as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.
RACQ is a 'Circle Back Initiative' employer – we commit to respond to every applicant.
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