Why you'll love working with us: Leading values-based Community Aged Care Provider6 Additional Leave Days Per Year + Not for Profit Salary packagingHybrid role - office based in Surry HillsJoin a high growth Industry offering career progressionReporting to our Service Delivery and Operations Manager and working within our dynamic service planning and rostering space, this role is both challenging and rewarding, with the success of our rostering team directly impacting the experience of both our community workers and clients alike. The Rostering Operations Manageris responsible for the forecasting and scheduling of Community Workers and other client-facing team in our growing Home & Community Services division of Catholic Healthcare.
The ideal applicant for this role has strong operational management skills and is a genuine people leader. A highly autonomous role, your ability to build relationships with stakeholders, think and act strategically whilst pursuing continuous improvement will see you succeed.
Day to day this role looks like: Lead and mentor the Rostering Team of23 including Team LeadersEnsure client services are scheduled within agreed parameters - timeframes, costs, labour allocationsDrive the team to achieve KPI's across productivity, forward rostering,regulatory compliance and brokerageCreatea high-performance culture focused on teamwork, ownership, and effective communication.Review current process and outcomes, pursueopportunities to improveproductivity and utilisation.Collaborate with the regional management teams across Sydney and regional NSWManage Complaints and analyse trends to determine root-causes and improvement initiativesManage usage and relationships with brokerage partners to ensure cost effective and quality service delivery standards are met when utilisedSupport your Team Leaders to deliver high quality interactions with clients and peersEncourage strong team engagement, including use of reward and recognitionTo be successful in this role you will have: The drive and motivation to succeed and continuously improve processes and outcomesDemonstrated leadership experience in a similar position within a large high performingteamExperience & capabilities with integrated planning demand, forecasting and demand planning Demonstrated business partnering & strong stakeholder management skillsHighly developed interpersonal and communication skillsProof of Covid 19immunisationCatholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSWand SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.
Sound like you? We'd love to hear from you!
Please note that pre-employment checks (including Police) will be completed for all preferred candidates before an Offer is made.
Country: Australia
Brands: Catholic Healthcare
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