Aged & Disability Support (Community Services & Development)
Full time
Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance.We play a crucial role in shaping the future of Healthcare in Australia; we offer opportunities to further your career, and we enjoy a working environment where our employees feel valued.
We are seeking a Rostering Officer to join our team based in Adelaide. Reporting to the NDIS Manager, you will be the first point of contact for a range of enquiries from clients and staff. You will join an established team with the responsibility of allocation of shifts to our Support Workers for our NDIS clients. Part time and full time positions.
Responsibilities include:
Manage the roster according to the Annual Workforce Plan
Answering phone calls and assisting with client and stakeholder enquiries
Scheduling of support staff and ensuring all shifts are filled in a timely manner
Understanding the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan
Identifying gaps in the roster, ensuring there is a pool of support workers credentialed and ready for shifts
Supervision of support workers on a regular basis
Engage and communicate effectively within all divisions of Home Care
Reporting incidents immediately in line with the Home Care Incident reporting policies
Perform ad hoc duties and projects assigned by your manager
To be considered:
Ability to answer phone/email enquiries in a fast-paced environment
Experience in rostering within the healthcare sector (desirable)
Driven, passionate and dedicated to scheduling effective services for clients and staff
Ability to calmly perform in high pressure situations
Excellent communication and customer service skills
Current or willing to obtain National Police check
Current or willing to obtain Working with Children check
Must be Covid-19 Vaccinated
About HCA:
Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.
We play a crucial role in shaping the future of Healthcare in Australia and we enjoy a working environment where our employees feel valued.
Our Benefits:
People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.
High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence
Supportive Team: Thrive in a close-knit, friendly, and supportive team environment
Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday
Our Culture:
We are a team working together, we never forget that we're people-focused. We respect human relationships and aim to make a big difference in people's lives across the country. We embrace a culture of inclusivity and we align our actions with Our Values:
We are accountable | We care | We are team players | We are leaders
Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits. Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant.
This is an opportunity to make your mark within a friendly, supportive, and growing organisation. Please apply with your current CV and cover Letter.
Some roles that involve visiting clients or facilities may require you to be fully vaccinated (Boosted) with the TGA-approved COVID-19 vaccine. The requirement for vaccination is based on the role and site where services are being provided. If you have any questions or concerns, please contact the hiring manager.
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
To learn more about HCA:www.healthcareaustralia.com.au
Only short listed candidates will be contacted
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
What is your expected base salary range?
Do you have rostering experience in a call centre environment?
Do you have Current NDIS Workers Screening Check? Working with Children check or willing to undertake?
Current police check or willing to undertake?
#J-18808-Ljbffr