Our Full-Time Rostering Officer is responsible for developing and managing employees' schedules across various departments within the veterinary facility.
This role ensures that all departments, including Emergency, Critical Care, Medicine, Surgery, Anaesthesia, General Practice, Diagnostic Imaging, Contractors, Nursing, Administrative and support staff, are adequately staffed to meet operational needs while considering the well-being and work-life balance of employees.
The Rostering Officer will work closely with department heads to ensure that JCUVet operates smoothly and efficiently, with optimal staff coverage at all times.
Responsibilities: Develop Master Rosters for each department liaising with appropriate department heads.Develop, maintain, and distribute rosters for all departments, ensuring appropriate coverage based on patient and facility requirements, and staff availability.Ensure rosters comply with company policies, industry standards, and any relevant labour laws or regulations including fatigue management.Adjust rosters as necessary to accommodate sick leave, annual leave, study leave and other unplanned absences.Collaborate with department heads to understand staffing needs and address any specific requirements or concerns.Regularly review and update rosters to reflect changes in staffing levels, workloads, or departmental priorities.Provide timely communication to department heads regarding any changes or updates to the roster.Communicate roster details to all employees and/or contractors promptly, ensuring they are aware of their scheduled shifts well in advance.Address and resolve any staff concerns related to scheduling, such as shift preferences, availability, or conflicts.Serve as the primary point of contact for all roster-related inquiries from JCUVet Employees.Maintain accurate and up-to-date records of staff availability, leave requests, and shifts.Generate reports on staffing patterns, overtime, and leave usage to assist in workforce planning and budget management.Monitor and report on roster compliance, including adherence to legal requirements and internal policies.Identify opportunities for improving the rostering process to enhance efficiency, employee satisfaction, and operational effectiveness.Implement feedback from employees and management to refine and optimize rostering practices.Liaise with the HR and payroll departments to ensure accurate tracking of hours worked, overtime, and leave.Assist in the onboarding process by ensuring new staff members are integrated into the roster system and scheduled appropriately.Support HR in managing workforce planning and identifying staffing gaps or surpluses.Skills: Strong organizational and time-management skills, with the ability to manage multiple schedules and priorities.Excellent communication and interpersonal skills to work effectively with JCUVet Employees and management.Proficiency in Microsoft Office Suite and rostering software.Problem-solving skills and the ability to remain calm under pressure.Attention to detail and a high level of accuracy.A proactive and flexible approach to work, with a focus on continuous improvement.Ability to handle confidential information with discretion.Strong customer service orientation and a positive attitude towards teamwork.Experience: Minimum of 5 years of experience in a scheduling, rostering role preferably within a healthcare, veterinary, or similar environment, with multiple departments with conflicting priorities.
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