Assigned Guardian Angels is a registered NDIS provider seeking an experienced Rostering Coordinator to join their team in Caroline Springs VIC on a Part Time basis 3 days a week. Must have rostering experience. Principal Duties Make contact with available Support Workers to fill unplanned vacant shifts (i.e. personal (sick) leave) to ensure continuity of support.Make contact with clients to ensure effective communication about changes in shifts times or Support Workers.Assist with the review of timesheets in preparation for payroll processing. Escalate timesheet anomalies with payroll/management for approval/follow-up as required.Create and manage roster templates to ensure clients and Support Workers have rosters one week in advance of service.Delivery Ensure rosters comply with Award provisions, that there is fair distribution of available shifts and provide for the welfare and wellbeing of employees.Ensure shift allocations comply with contract requirements, minimum training/credentialing requirements and client preferences.Work towards Support Workers being rostered to their capacity.Liaise with management in response to system, procedural or compliance issues.Update and maintain the rostering system to ensure information remains current and relevant.Participate in the establishment and redesign of procedures and processes to improve the Scheduling/Rostering processes.Assist colleagues to ensure a continuous service is provided by filling in when/where required.The responsibilities as specified above may be altered in accordance with the changing requirements of the position. Skills & Experience To perform this role successfully the candidate must be able to satisfactorily demonstrate the following key qualifications, experience and skills:
Completion of Year 12, plus relevant previous Customer Service experience.Previous experience with Rostering and Customer Service Environment.Demonstrated skills in effective communication and well-developed interpersonal skills.An ability to meet deadlines and prioritise tasks.Well-developed organisational and computer skills with a sound knowledge of Microsoft Office, Excel and a demonstrated ability to quickly learn relevant computer software packages.Ability to maintain privacy and confidentiality when working with sensitive information.Excellent customer service focus.Job Type: Part-time
Pay: $30.00 – $32.00 per hour
Expected hours: 21 – 28 per week
Ability to commute/relocate: Caroline Springs, VIC: Reliably commute or planning to relocate before starting work (Required).Work Authorisation: Australia (Preferred).Work Location: In person
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